John D. Email & Phone Number

Bates City, Mo, Us

Bates City, Mo, Us

Lees Summit, Mo, Us

Facilitated transitioning IT operations from a Managed Service Provider and began building internal IT Department.Implemented IT Management systems such as RMM/PSA Software, Remote Access, IT Automations, Patch Management, Ticketing, and Reporting.Created IT policies including Acceptable Use and Data Security.Serve as Tier 1, Tier 2 Support as well as IT Director/Manager functions.Create and be responsible for annual IT Budget.Responsible for selecting and managing IT vendors and solutions.Establish goals for the I.T. Department to ensure the department addresses the needs of a growing company.

Kansas City, Ks, Us

Provide support for hosted cloud environment. Support RDS farm issues in cloud environment. Support SQL issues in cloud environment. Spec out and plan Dynamics GP upgrades for cloud environment and on-prem customers Provide support for all the firms time and materials customers that ranges from user management to server and infrastructure issues.Prepare SPLA reporting for Microsoft.Build out VMWare based server deployments for Managed Service and Time and Material customers.

Springfield, Missouri, Us

Install, update and configure Microsoft Dynamics GPInstall and configure Microsoft SQL ServerTroubleshoot Dynamics GP and SQL Server issues for clientsArchitect Server solutions for clients and in some cases install and configure Prepare quotes for Azure deployments and GP upgradesInstrumental in allowing the firm to become a Cloud Solutions Provider (CSP) with Microsoft Design, Architect, and Deploy Azure environments for Production GP workloadsConsult with clients on various IT needs to advise them on possible solutionsAssist client IT with implementation to ensure successful role out.

Springfield, Missouri, Us

End user Support/Help DeskProcess and manage end user requests for assistance via phone, email or walk-upDiagnose/troubleshoot all IT-related issues (hardware/software/training) and resolve or escalate as necessaryOn-call issues outside of business hours for critical end user support needsOffice IT Infrastructure Support and Administrative DutiesAssist National Office Information technology (IT) department with the set-up and maintenance of all hardware and softwareCoordinate scheduled maintenance events with staff and national office IT department as neededEvaluate and upgrade hardware as neededTelecomHardware set-up, management, training, and troubleshooting of all telecommunications equipmentConference call (tele and video) scheduling and set-upSecurityData management/backup: Ensure all end user data is being backed up to proper location on regular basis as appropriate and electronic file retention policies are being followedDisaster recovery: Develop, test and assess

Blue Springs, Mo, Us

 Instrumental in migration to Virtual Servers using Windows Server 2008 R2 and Hyper-V. Involved in all phases from planning, to configuration, installation and implementation.  Performed Server 2008 R2 Domain Controller upgrade. Including planning of Server swap to configuration, and installation of the new Server equipment.  Instrumental in Dell KACE Deployment Solution integration for Windows 7 Deployment. Involved in the planning, configuration, and implementation of the KACE system. Also provided training and assistance to other technicians.  Provided key support for Windows 7 roll-out by assisting with imaging tasks, and ensuring correct Group Policies were set in Active Directory.  Performed any network upgrades, repairs or troubleshooting as needed. Including but not limited to Switching and Fiber connection upgrades or repairs. Served as backup hardware technician. Working with Dell TechDirect and Self-Dispatch programs, was certified to do Dell warranty repairs on Laptops, Workstations, Servers, and Networking equipment. Provided assistance to several hundred Teachers and Students in troubleshooting of their computer and peripheral issues.

Us

Richfield, Minnesota, Us

Develop Business Plans and implement them into the business culture to positively impact store profitability.Effectively manage 20-30 associates to ensure productivity and a positive work environment. Ensure excellent customer service from the operations team.Monitor expenses, supplies, labor, price adjustments and proper handling of returns and exchanges.

Richfield, Minnesota, Us

Implement Business Plans to increase department profitability. Managed a group of 10 associates and led them to become a strong sales team, and finishing in the top 10% in the company in Revenue and Product Margin.Utilized camera and camcorder knowledge, as well as computer expertise to provide customers with an outstanding shopping experience.

Richfield, Minnesota, Us

Provided outstanding customer service through effectively managing team to process customer units for servicing.Proficient in using the MRI software to diagnose and repair a wide range of PC related problems.Effectively used the STAR program to track customer units to and from the service center, authorized replacements, and customer contact.

Us

Effectively coached and trained other associates in computer sales and store systems -- DPS, and E-Learning’s.As an Individual was number one in district sales for four consecutive months and was consistently in the top ten. This contributed to the store being number one in the district for thirteen consecutive months.

Business Administration/Information Systems Management

Education record

High School Diploma, General Education; Computer Systems