Identify areas for improvement, develop strategies, and execute business initiatives to increase brand awareness• Develop and present plans to implement the recommended changes• Establish new business opportunities and maintain current relationships with customers to increase customer retainment• Analyze campaign data and recommend new methods, procedures, or organizational changes to increase customer satisfaction• Assist the Marketing and Sales Managers by providing leadership, training, and coaching to the marketing team• Follow up with senior management to ensure the marketing and sales team reports are achieving company and client revenue goals

Offer customer support through phone to customers who have questions, concerns or confusion around a particular product or service.● Customer Experience Satisfaction score of 92%● Decreased call time with customers by 8 minutes● Provided excellent customer service to customers while servicing their checking and savings accounts● Maintain and update customer information as necessary● Calmly handled calls to resolve and de-escalate any issues● Escalated calls to supervisors when necessary and appropriate● Tracked call-related information for auditing and reporting purposes● Provided feedback reports on call issues related to downtime and/or training

Led and coordinated training operations within standard operating procedures utilizing quality assurance strategies.● Led teams of 30-60 soldiers during the performance of field business operations● Fostered a positive work environment centered around dignity and respect to all subordinates and co-workers ● Scheduled training for 43 trainers and 3,200 trainees throughout more than 11,300 hours of course instruction● Increased the passing rate from 80% to 96% within 2 years● Administered the company EEO Program and conducted EEO briefings for staff, quarterly● Supervised scheduling and resourcing for five major core operations training programs● Managed the scheduling and safety compliance of two large industrial training sites● Synchronized and administered training calendars for an extensive training enterprise● Created and implemented new and unique training modules for combat and leadership programs using Adobe Captive Prime LMS● Led and coordinated cooperative training events with associate business units and cross functional teams● Evaluated classroom management techniques, instruction, learning theories, etc. and implemented updated coursework● Briefed senior management on the status of training operations and all administrative tasks● Managed training staff members in resolving compensation issues and time management● Maintained accountability for training programs, schedules, trainers, students, and associated training records and human resource actions● Implemented company discipline and culture to create a productive training environment● Awarded Meritorious Service Award, Army Commendation Award, and Training Support Award during tenure

Planned and executed field business operations with senior managers.● Led teams of 8-20 soldiers during the performance of field business operations● Managed administrative matters related to human resources for assigned team members● Maintained serviceability of industrial equipment valued in excess of $300,000,000 and ensured the maintenance and accountability of the vehicle fleet and industrial equipment● Planned and administered EEO training for multiple units quarterly● Conducted performance evaluations for staff members and mentored them● Conducted team training to enhance staff performance and comply with legal mandates● Led a team to manage physical security of work sites● Managed workplace diversity in an operations environment● Organized and prepared purchase contracts, managed the records and conducted yearly audits● Attended and graduated Equal Opportunity Leaders Course