• Designing customer environments• Configure, install, upgrade, and maintain client server environments• Plan and implement projects around Microsoft technologies such as the Microsoft365/Office365 Suite, Active Directory, Exchange Server, and SQL Server• Plan and implement virtualization projects using VMware vSphere, Microsoft Azure/Hyper-V• Support server infrastructure for existing customers• Support the Magna5 private cloud infrastructure• Ability to work independently or in teams and manage multiple assignments simultaneously• Proficient communication skills – verbal and written

• Taking end user phone calls and providing assistance to resolve issues• Documenting user issues and creating service tickets using proprietary software• Resolve issues on-site with clients, contact vendors as needed• Analyze and provide solutions to issues presented by various clients• Collaborate with team members regarding resolutions and technical support

• Oversee and coordinate event-management, event marketing and client relations.• Develop and execute brand and social media strategy, including direct involvement for content on Facebook / Twitter / Instagram / Reddit / Twitch / Discord, as well as other social platforms. • Establish and maintain good working relationships with industry related individuals.

• Responsible for performing first level IT support on hardware, software and related peripherals. • Respond to user requests, troubleshoot computers, printers, phones, and network equipment. • Perform software and network upgrades, system rollouts and IT implementations.• File server / print server upgrades, update MS Office on all systems, deploy new printers• Assist with file backups and file recovery / restores • Set up user accounts in Active Directory, email accounts in Microsoft Exchange• Meet with vendors to discuss new software / hardware, and help plan yearly IT budget

• Maintained and regulated technical support for employees.• Support related to server / network operations, computer software, and backup procedures. • Implemented upgrades / replacements for systems and user accounts. • Increased company's web traffic through use of HTML based email blasts. • Improved email open rate and click-through rate from subscribers.• Organized data backup configuration and strategy, and oversaw cloud and server operations.• Compiled web statistics and organized monthly SEO/SEM reports. • Collected and analyzed statistics based on web traffic, Google Analytics, and PPC data. • Responsible for leadership and mentoring of technical interns.