John Dykstra, Mba, Ms Email & Phone Number

Cherry Valley, Illinois, United States

➥ Oversee parts, retrofits, service sales, warranty, technical support, pyrometry, training, and full P&L responsibility.➥ Successful directing the digital transformation for the Aftermarket organization growing parts and service revenues through developing a multi focused 5-year strategy focused on people, processes, new software solutions, and products.➥.

Walla Walla, Washington, United States

➥ Served as Director of the Aftermarket organization, and reported directly to the president of Key Technology, held full control to implement a new strategy, P&L management, reorganize the business, and hire as necessary to successfully execute the strategy.➥ First 90 days: traveled to various customer locations to understand struggles within the.

Kohler, Wisconsin

➥ Developed and implemented global strategic business development plans, focused on growing $100MM+ business unit by greater than 10% annually.➥ Aligned global parts marketing, product management, and channel management groups to operate as cohesive teams, delivering globally aligned end products for their respective categories.➥ Oversaw strategic global.

Kohler, Wisconsin Area

➥ Developed and implemented strategic management business plan for sales channels to grow overall aftermarket parts sales by greater than 10% annually ($40+MM Business) in North America.➥ Oversaw development/implementation of strategic marketing plan for all aftermarket parts functions and new product launches.➥ Led product development/product management.

Appleton, WI

➥ Led the Fire and Emergency Aftermarket Service Support Group, a team of 22 members and 2 managers including technical support, warranty, flying doctors, service repair facilities, and apparatus recalls.➥ Directed the Service Advisory Counsel, providing process improvement recommendations for the global dealership network.➥ Coordinated cross-functional.

Appleton, WI

➥ Led an interdependent team of 27 members in Fire and Emergency Parts, Warranty, and Technical Support Groups, delegating duties and monitoring performance.➥ Successfully led team with $40MM+ in annual parts sales, attaining >10% annual sales increases.➥ Directed resolution of over 30k annual customer contacts in Pierce Technical Support.➥ Addressed and.

Appleton, WI

• Managed daily tasks including processing warranty claims and campaign repairs.
• Oversaw Customer Care Center, managing five senior technicians and facilitating completion of large warranty repairs.
• Carried out audits on warranty claims, ensuring accuracy, saving the company over $50K.
• Reduced warranty spend by 1% of sales by proactively auditing claims and driving quality initiatives.
• Established efficient workflow processes, monitored daily productivity and implemented… Show more
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Oshkosh, Wisconsin Area

➥ Successfully oversaw team implementing Lean Operating System within Aftermarket Support.➥ Functioned as the lead Warranty Representative for Tactical Vehicle Warranty Program.➥ Coordinated field service representative movement for domestic and international repairs.

Oshkosh, WI

➥ Established a standard operating procedure for the service administrator position. ➥ Managed warranty repairs for Tactical Vehicle programs according to standards and policies.➥ Oversaw appointment scheduling and itinerary coordination for both clients and personnel.➥ Managed CRM database, including troubleshooting, maintenance, updates and report.

➥ Managed daily quoting and sales for regional rental fleet according to policies. ➥ Solved complex logistical issues and maintained strong B2B sales with key customers.➥ Managed all Consumer and Business rentals in NE Wisconsin. ➥ Provide exceptional customer service to ensure repeat usage.

➥ Operation Iraqi Freedom, Iraq and Operation Noble Eagle, Washington D.C veteran.➥ Conducted Patrol operations and served as a member of Drug Suppression, Strategic Reaction, and Personal Security Detail Teams.➥ Assigned to V.I.P. Security for U.S. President, V.P., Joint Chiefs of Staff, etc.➥ Coordinated and presented many training sessions to maintain.

➥ Directed Just-In-Time (JIT) load deliveries for Chrysler, Ford, and Nissan production lines; oversaw critical assembly line loads for Chrysler, Ford, and Nissan, managing over 1500 loads daily.➥ Worked with both the shipper and consignee to ensure timely service.

Master Of Business Administration (Mba), M.B.A.

M.S., Organizational Leadership

B.A., Communications, Summa Cum Laude

Activities and Societies: Phi Kappa Phi 2009 Phi Eta Sigma 2007