Senior Technical Writer
Greater Atlanta Area
Developed customer-facing documentation, help, GUI, and instructional courseware for multiple ARRIS ISO 9000 compliant data, video, software, user guides, online help, and web-based training and product manuals. Products include telecom ‘Head-End’ hardware/software to include: ARRIS E6000® Edge router, Voice over IP (VOIP) telephony, Touchtone® EMTA Cable Modems, Smart Switches, Multiplexers, D5® Universal EdgeQAM, D5® Application Manager Nodal Element Manager, C4® Cable Multimedia Termination Router Systems, ARRIS EGT encoders and Cable broadband operator IP network Access and Transport products. These written deliverables conformed to DOCSIS standards and Cisco command line interface protocol. Documentation covered Gigabit Ethernet video termination, MPEG Encoding, Video/UDP/MPEG management, Packet Cable multimedia management layers, web-based network element management systems, comprehensive GUI toolsets, SNMP, MPEG program control inventory and auto-detection, MPEG configuration, monitoring bandwidth & performance, monitoring events in real-time, mechanism support for broadcast video services, SI table generation, PSIGMUX interfaces, HTTP Web Server, JAVA Desktop Client Applications, Conditional Access (CAS), Digital Video Broadcast (DVB) standards, SNMP MIB trapping and notification infrastructure. Responsibilities:Ensured ISO 9000 compliance with all documentation, interviewed subject matter experts, wrote training and documentation plans, schedules and milestones. Project management, set and met budget requirements, facilitated speaking seminars, conducted performance reviews, mentored and trained junior writers, wrote detailed reports, Power Point lectures, conducted writer edit reviews, and set standards for multi-platform documentation dissemination. Software: Oxygen, Astoria, DITA, Author-it, Madcap Flare, Frame Maker, Illustrator, InDesign, PageMaker, Acrobat Professional, HTML, Robohelp, Snagit, Captivate, Flash, Mimic Dreamweaver, and Echo.