John Cook Email & Phone Number

Wilmington, Delaware, United States

Wilmington, Delaware

• Lead fund administration team of up to 30 professionals in providing third party fund accounting and administration services for mutual fund clients. Included audit analysis, reporting, tax diversification compliance.
• Experienced in client and service partner interaction to develop and achieve client focused solutions.
• Formed new department as part of firm's transition to new service model. Entailed migrating work functions from individual client servicing teams to one centralized department.
• Led plan of US-based fund administration team which included managing and overseeing progress of work functions.
• Oversaw offshore fund administration support teams.
• Streamlined an inefficient workflow process by co-leading project that created and implemented a standard and automated audit analysis and support package.

Wilmington, DE

• Serve as team leader of 8-10 accountants and supervisors that conducted calculation of funds' net asset values, preparation of monthly audit analysis support, and monthly client financial statement reports.
• Managed operations of team in constructing daily net asset value of mutual funds for large client, preparing monthly audit analysis reports and client deliverables.
• Cultivated relationships with client contacts including fielding and responding to client inquiries and requests for information and data related to respective funds.
• Mentored staff and fostered a positive and team-oriented work environment that resulted in consistent quality service for the clients.
• Positively recognized for department via client feedback surveys and direct communication during client visits and conference calls.
• Executed oversight of team to ensure functions performed in accordance with departmental policies and procedures.

Wilmington, DE

• Maintained an exceptional level of accuracy for daily NAV production.
• Trained, mentored, and developed new and less experienced members of the team.
• Coordinated the preparation of audit support packages and held the role as centralized point of contact for external audit firms.
• Promoted to Investment Accountant Supervisor II in November 1997.

Wilmington, DE

• Performed functions necessary for calculation of daily net asset values for clients' funds. Prepared funds' audit analysis packages and monthly financial statements on monthly basis. Completed weekly, monthly and other.
• Assigned responsibility for complex adjustable rate mortgage funds.
• Received promotions to Investment Accountant II and Senior Investment Accountant positions within first two years of employment.