John E. Young Email & Phone Number

Chattanooga, Tennessee, United States

Same as ERP Training Coordinator, plus: > PMO process documentation and support> Review, promote, and maintain knowledge bases within ServiceNow> Camtasia subject matter expert.> Scrum Master for JD Edwards E1 continuous improvement team, averaged a 98% delivery for each sprint.Achieved CSM Feb 2023.

Chattanooga, Tennessee Area

Develops, publishes, and maintains training content as a part of a corporate JD Edwards ERP software upgrade project, which totals 315 training modules utilized by thirteen sites while also providing general project support.> Works collaboratively with power users on content development as well as training deployment and evaluation.> Develops and deploys training modules using Oracle User Productivity Kit software.> Provides various training artifacts using created content: job aids, manuals, etc.> Assists power users in scheduling and execution of training sessions, both onsite and virtual.> Utilizes a hybrid Agile methodology in day-to-day operations and weekly reporting towards the team’s project milestones.> Provides functional support and issue intake during each sites’ Go-Live.> Point of contact for EnterpriseOne user defined object (UDO) approvals and view setups.> Gathered site information for user setups and provided to E1 security team.> Enhanced and developed training material templates for Kronos Workforce Dimensions upgrade.

Montgomery, Alabama Area

Assisted a prime contractor with analysis of request for proposal responses in relation to an educational leadership role. Utilized an Excel spreadsheet to score each respondent on a matrix. Work resulted in confirming areas of improvement for respondents.

Millbrook, Al

Assisted full-time mechanics in the check-in, diagnosis, repair, and test of powered lawn equipment. Also assembled new equipment as required.

Montgomery, Alabama Area

Modernized the I.T. training function with advances that focused on innovative project-affiliated training & operational support of the PMO and the I.T. department. Utilized a hybrid Agile methodology in day-to-day operations to prioritize and consistently provide quality learning solutions that supported team strategic and operational goals.> Worked collaboratively with diverse areas of IT and the business to serve as a change advocate and training manager for complex corporate technology projects.> Provided concepts to strategically mature I.T. training beyond management of incidental training.> Partnered with Human Resources and Risk Management in developing and deploying a basic technology and corporate security program for all new hires.> Served on two professional development committees to administer personality assessments for I.T. personnel and developed presentations for reporting department results.> Assisted in the development of the company’s first formal resource management tracking program (analysis tools, reports, dashboards, etc.); securing I.T. department and CIO support.> Managed and mentored an I.T. summer internship program that resulted in 4 permanent hires.

Montgomery, Alabama Area

Planned, created, coordinated, implemented, and/or delivered all technology training workshops, seminars, and meetings around established and emerging technologies.> Established and championed web collaboration tool usage.> Developed and chaired an internal 360° evaluation exercise for peers and direct manager.> Developed, defended, and managed the I.T. Training budget of about $120,000 annually, and management resulted in being consistently under budget.> Managed Microsoft Office training performed by third-party training vendors.> Mentored newly hired mainframe programmers in a self-study program.> Influenced the development and execution of an Executive Technology Boot Camp program, using a team of I.T. professionals to develop the course and mentor executives and senior management.> Managed the reporting of an I.T. project that deployed GPS devices to claims personnel.

Montgomery, Alabama Area

Generated corporate reports and presentations from raw internal data into monthly, quarterly, annual and any other special reports for use by underwriting and actuarial departments as well as senior management. > Collected external data and other statistical items for use in the research and development process as well as assisting actuaries in performing rate analysis.> Prepared department for Y2k event, documenting potential problems and their resolutions.> Led conversion of corporate Lotus spreadsheets to Excel format.

Montgomery, Alabama Area

Shipped packages via UPS from home office to satellite offices while distributing in-house and outgoing mail. Promoted to the responsibility of managing the bulk processing of all customer correspondence using a computer-operated mailing and inserter system.

Montgomery, Alabama Area

Assisted with the record keeping of the Life Department. Transferring paper documents to microfilm, processing the microfilm, inserting into appropriate sleeves for display, and purging files. Also delivered appropriate sleeves for review by Life department personnel as requested.

Montgomery, Alabama Area

Utilized a computerized polling system to conduct telephone polls surveying willing participants, ranging from customer satisfaction surveys to political polls. Consistently performed in the top percentile of call center for number of calls attempted and surveys completed. Occasionally monitored calls during supervisor absences.

Montgomery, Alabama Area

Assisted with the record keeping of the Life Department. Transferring paper documents to microfilm, processing the microfilm, inserting into appropriate sleeves for display, and purging files. Also delivered appropriate sleeves for review by Life department personnel as requested.