* Planned and executed the end-to-end process for migrating active customers out of EOS software across 50,000 hosts globally.* Coordinated with software vendors to test, debug, and resolve issues with their migration software.* Hired, trained, and managed a team of engineers to complete daily BAU tasks and technology refresh projects for IBM Cloud’s VSI fleet.* Designed and maintained a monthly process for tracking global consumption, demand, and new procurement of all servers and components in the VSI and Bare Metal catalog.* Interlock with multiple technical departments to drive ongoing projects with executive leadership oversight and deliverables.* Oversee software development schedules and projects. Interlock with Procurement, Finance, Operations, and Networking to maintain capacity as well as fleet stability.

* Managed a 24/7 response team for all infrastructure and services related to IBM Cloud.* Designed and implemented a Customer Impacting Event process to drive customer response and event resolution for Sev1 outages.* Spearheaded efforts to reduce escalations by 10% quarterly.* Adapted the team to Covid quarantine "remote work" while maintaining KPIs.

* Hired, trained, and managed a 24/7 operations team responsible for all deployment automation for IBM Cloud.* Debugged and resolved deployment automation to drive process improvement and reduce the number of provisioning failures.* Led strategic planning efforts for company-wide business objectives and strategies.* Interlocked with product teams to design and test deployment automation for new products for IBM Cloud.

* Oversaw all hands-on aspects of Datacenter deployment across multiple domestic and international locations * Hired, trained, and managed 24/7 staff of both Datacenter Operations and Tier 1 through Tier 3 server support engineers.* Designed, implemented, and oversaw inventory control systems and managed vendor relations for server, power, and networking infrastructure.