Operations leader with more than 20 years of experience in financial services specializing in collections, recovery management, & skip-tracing. Passionate about coaching, training, & mentoring in a fast-paced customer service environment. Thrives on new initiatives and challenges focused on building & leading high-performing teams through root cause analysis & process improvement execution in support of key strategic organizational goals.Career highlights to date include building a regional collections department from the ground up, leading a team of over 20 associates and three supervisors in a high-performing office known for countrywide leadership in auto collections, and establishing meaningful, consistently executed, and actionable policy & procedure compliance.
Listed skills include Customer Service, Collections Management, Leadership Development, Supervisory Management, and 23 others.