John Briggs Email & Phone Number

Albany, NY, US

Malta, NY, US

Manage New employee orientation.Manager Executive interview scheduling activity.Manage end-to-end employee life cycle of the employees (Hire to Exit).Identify process gaps to improve and optimize processes.Monitor grievances and implement disciplinary policies and procedures.Timely resolution of queries.

Beaverton, Oregon, US

• Oversee US and international onboarding engagements (one based in India, working with APAC customers)
• Meet daily for the first 4-6 weeks with team of 8 Onboarding Consultants to preempt and eliminate learning obstacles before transitioning to a structured weekly meeting cadence
• Create and innovate client experience by optimizing the internal handoff process, planning weekly strategic meetings with team members
• Work with customers who recently completed onboarding and interviewed for case studies, used by Responsive sales to assist with attracting prospects and closing deals
• Gather and analyze customer feedback, translating insights into actionable improvement and enhancing customer experience, increasing customer retention and loyalty
• Provide support as needed for implementation of best practices during project lifecycles

Schenectady, New York, US

• Delivered an interactive 3-hour presentation to an audience of 60+, drawing parallels between improvisational comedy principles and the workplace, enabling team members to navigate challenges more effectively and.
• Monitored KPIs across projects and tracked customer size, project duration, and customer satisfaction through company’s internal tools and CRM system
• Participated in customer meetings alongside CPMs, representing Client Success leadership and providing crucial technical and process updates
• Served as primary point of escalation for implementation matters, addressing and resolving issues to ensure project completion

Schenectady, New York, US

• Conducted training for Transfinder clients
• Assisted with onboarding and development of team members

Schenectady, New York, US

• Taught and empowered school transportation customers to use Transfinder, covering billing, managing repairs and services, and deploying a parent app for real-time bus tracking
• Implemented solutions by monitoring and assessing emerging trends and challenges
• Managed and monitored customer relationships to solve issues
• Developed rapport with senior management to ensure internal and external needs are met

Schenectady, NY, US

• Performed and taught improvised theater with a group of dedicated and eclectic artists

Mclean, Virginia, US

• Educated new and existing call center representatives for New York State of Health (NYSOH) on the intricacies of health care policy and administration
• Collaborated with the NYSOH to create user-friendly training materials that simplified complex health insurance changes, enabling smooth transitions and minimizing disruption

Norfolk, VA, US

• Monitored client relations with multiple contracts, managed and resolved appeal inquiries
• Ensured the company was complying with federal and state health regulations

Norfolk, VA, US

• Assisted consumers, providers, and other entities in resolving questions and issues related to mental health and substance abuse insurance coverage

San Francisco, California, US

Bachelor Of Arts (Ba), Communication And Media Studies

Improvisation