John Edward R.
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John Edward R. Email & Phone Number

Senior Customer Service Representative - Non Contract Invoicing EMEA at Thermo Fisher Scientific
Location: Antipolo, Calabarzon, Philippines 7 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Thermo Fisher Scientific
Role
Senior Customer Service Representative - Non Contract Invoicing EMEA
Location
Antipolo, Calabarzon, Philippines
Company size
99360 employees

Who is John Edward R.? Overview

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John Edward R. is listed as Senior Customer Service Representative - Non Contract Invoicing EMEA at Thermo Fisher Scientific, a with 99360 employees, based in Antipolo, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for John Edward R..

John Edward R. previously worked as Workforce Senior Specialist (Scheduler) at Teletech Philippines and Workforce Analyst (Real-Time Analyst) at Teletech Philippines. John Edward R. holds Engineer'S Degree, Electrical, Electronics And Communications Engineering from Icct Colleges Foundation, Inc..

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Email format at Thermo Fisher Scientific

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Thermo Fisher Scientific

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Profile bio

About John Edward R.

An experienced professional in customer service, technical support, and workforce management. Over the past 8 years, I've focused on refining my skills as a customer support and Workforce Specialist (Real-Time Analysis & Scheduling). I've obtained more knowledge, methods, and explored new tools to support my program most efficiently. With expertise in tools like Aspect EWFM, Verint, Five9, Salesforce, Amazon Connect, Microsoft Office and different modes of communications. With excellent communication and soft skills, I actively contribute to teamwork while also thriving in independent work settings. I consistently provide exceptional customer service, technical expertise, and drives continuous improvement.

Current workplace

John Edward R.'s current company

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Thermo Fisher Scientific
Thermo Fisher Scientific
Senior Customer Service Representative - Non Contract Invoicing EMEA
Antipolo, PH
Website
thermofisher.com
Employees
99360
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7 roles

John Edward R. work experience

A career timeline built from the work history available for this profile.

Workforce Senior Specialist (Scheduler)

Teletech Philippines

Cainta, Calabarzon, Philippines

Scheduler Duties:Managed scheduling operations overseeing 300+ FTE.Utilized workforce management tools to efficiently maintain employee schedules, ensuring optimal staffing levels across global support channels.Proactively recommended scheduling adjustments to accommodate demand fluctuations in a 24x7 environment, ensuring consistent high-quality support.Provided strategic insights and recommendations for scheduling changes to enhance operational effectiveness and achieve performance objectives.

Workforce Analyst (Real-Time Analyst)

Teletech Philippines

Cainta, Calabarzon, Philippines

RTA Duties:Managed 4000+ FTE for a food delivery program.Proactively monitored call volumes to anticipate potential issues impacting service levels.Provide attendance reports and assess schedule adherence, productivity impacts, and absenteeism.Make real-time staffing recommendations and handle requests for schedule changes and profile adjustments.Make on-the-spot decisions to meet support metrics and goals, acting as the liaison between WFM and operations to foster a positive partnership.

Jul 2018 - Dec 2023

Customer Service Representative

Teletech Philippines

Mandaluyong, National Capital Region, Philippines

Managed US food delivery program.Trained for Inbound/Outbound and Chat & Email support.Assisted customers and drivers via chat and calls, ensuring excellent service.

May 2017 - Jul 2018

Virtual Chat Support

Sykes Asia

Mandaluyong, National Capital Region, Philippines

Managed online education account for U.S. clients.Assisted students with credential and technical issues.Provided support for online textbooks and materials.Resolved challenges related to educational resources.

Jun 2016 - Nov 2016

Technical Support Representative

Tpg Telecom

Pasig, National Capital Region, Philippines

Managed Telco account for Australian clientele.Provided high-quality customer service.Offered technical support.Addressed customer concerns.

Sep 2015 - Nov 2015

Technical Support Representative

Convergys

Philippines

Managed Microsoft Office applications for Australian clientele, providing troubleshooting support for technical issues.Assisted customers facing challenges such as corrupted applications, email disruptions, and software bugs.Identified and escalated complex cases to the Escalations team for in-depth troubleshooting.Ensured affected customers received dedicated follow-up calls to address their issues effectively.

Jan 2014 - Mar 2015
Team & coworkers

Colleagues at Thermo Fisher Scientific

Other employees you can reach at thermofisher.com. View company contacts for 99360 employees →

SH Stefan Hinnisdaels Stefan Hinnisdaels Colleague at Thermo Fisher ScientificBrussels Metropolitan Area, Belgium View → JL Jorma Lampinen Jorma Lampinen Colleague at Thermo Fisher ScientificHelsinki, Uusimaa, Finland View → BV Bart Van Knippenberg Bart Van Knippenberg Colleague at Thermo Fisher ScientificHelden, Limburg, Netherlands View → AJ Amanda Jones Amanda Jones Colleague at Thermo Fisher ScientificGreater Adelaide Area, Australia View → BO Brittney Olsen Brittney Olsen Colleague at Thermo Fisher ScientificSpringfield, Oregon, United States View → LE Lancelotti Enosa Lancelotti Enosa Colleague at Thermo Fisher ScientificOceanside, California, United States View → JD Jodie Donina Jodie Donina Colleague at Thermo Fisher ScientificPittsburgh, Pennsylvania, United States View → SV Satya Vijay Satya Vijay Colleague at Thermo Fisher ScientificAnandapuram, Andhra Pradesh, India View → HC Houda Chabbah Houda Chabbah Colleague at Thermo Fisher ScientificVienna, Austria View → DK Darius Kavaliauskas Darius Kavaliauskas Colleague at Thermo Fisher ScientificLithuania View →
1 education record

John Edward R. education

FAQ

Frequently asked questions about John Edward R.

Quick answers generated from the profile data available on this page.

What company does John Edward R. work for?

John Edward R. works for Thermo Fisher Scientific.

What is John Edward R.'s role at Thermo Fisher Scientific?

John Edward R. is listed as Senior Customer Service Representative - Non Contract Invoicing EMEA at Thermo Fisher Scientific.

Where is John Edward R. based?

John Edward R. is based in Antipolo, Calabarzon, Philippines while working with Thermo Fisher Scientific.

What companies has John Edward R. worked for?

John Edward R. has worked for Thermo Fisher Scientific, Teletech Philippines, Sykes Asia, Tpg Telecom, and Convergys.

Who are John Edward R.'s colleagues at Thermo Fisher Scientific?

John Edward R.'s colleagues at Thermo Fisher Scientific include Stefan Hinnisdaels, Jorma Lampinen, Bart Van Knippenberg, Amanda Jones, and Brittney Olsen.

How can I contact John Edward R.?

You can use AeroLeads to view verified contact signals for John Edward R. at Thermo Fisher Scientific, including work email, phone, and LinkedIn data when available.

What schools did John Edward R. attend?

John Edward R. holds Engineer'S Degree, Electrical, Electronics And Communications Engineering from Icct Colleges Foundation, Inc..

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