Data Conversion Team Manager
Managed, monitored and evaluated team of 28 Data Transcribers. Met weekly with upper management regarding department and team goals. Maintained weekly progress and information meetings with team regarding performance. Reviewed individual team members IPRs and in private coached up weaken areas of performance. Gave praise to team members who exceeded goals. Also pushed for top notch team members promotions. Completed mid year and end of year evaluations. Quickly learned new software and programs listed as follows: Taps-Websetter (Which identified time usage on a particular program.), BBTS, Elms, ISRP, System 5081, EQSP, Control-D, CARP and HR Connect. Maintain positive working relationship with Quality Assurance team, Technical Department and Union Representatives.