John Eisemann Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Direct supervisor of 4 salaried shift leaders in an Amazon delivery station that employed 100 hourly employees and 150 hourly delivery associates. Provide mentorship, support, feedback, and development to both salaried.
• Oversee daily station operations, making business decisions that focus on safety, quality, productivity, and customer promise.
• Develop long term labor plans that focus on continuous improvement around efficiency of all station job functions, while maintaining safety and quality standards.
• Lead high scope projects with both site and regional impact.
• Collaborate with all support teams, including loss prevention, safety, human resources, quality assurance, IT, learning, transportation management, and delivery service partners to develop plans to meet business.
• Participate in daily and weekly business reviews at a regional level, identifying improvement opportunities and establishing action plans to mitigate.

New York City Metropolitan Area

• Act as shift manager at multiple Amazon delivery stations in the New York City Metropolitan area, which facilitate volumes of 15,000-100,000 packages daily and staff 15-200 associates and 2-10 assistants per shift.
• Conduct strategic shift planning based on package volume and labor hours, focusing on safety, efficiency, quality, and cost.
• Utilize multiple data analysis platforms to assist in strategic decision making, with the goal of identifying operational barriers, and improving overall station performance.
• Conduct root cause analysis when metric goals or standards are not met. Subsequently draft and implement strategic action plans to improve performance with regard to the particular metric.
• Implementation of pilot programs to test operational impact. Participation in review of these programs to measure wins and opportunities before rollout at network level.
• Execute process audits that focus on both individual associate and overall station performance, safety, and compliance with both law and company policy.

Westchester County, New York, United States

• Lead daily operations of security personnel in a shelter environment. Provide direct oversight at 6 locations in Westchester County for a team that consisted of 40 security guards, including 7 supervisors and 3 mobile.
• Coordination of administrative and logistical requirements of the security department, including staffing, training, scheduling, and payroll.
• Collaboration and partnership with government agencies including DSS, DHS, CPS, and local law enforcement.
• Ensure that all security personnel maintain necessary licensing and certifications.
• Utilize crisis intervention tactics to facilitate conflict resolution for both residents and staff.

Long Island, New York

• Managerial responsibilities of business operations and asset protection at three different Target store locations which individually employed as many as 500 team members and executed up to $100 million in annual sales.
• Direct supervision of asset protection teams ranging from 4-12 multi-level team members, including team leader, plain clothes security and uniformed security. Weekly scheduling of teams while adhering to strict payroll.
• Oversight of execution of Target’s asset protection mission through enforcement of strong daily routines with the long-term goal of reducing annual shortage metrics and increasing profitability.
• Hiring, training, development, recognition and performance management of asset protection teams. Draft and execute developmental action plans to foster a culture of career growth.
• Influence operations, logistics, and inventory management processes to drive shortage reduction.
• Facilitation of strong community relations in partnership with local law enforcement, through coordination of community events such as “National Night Out” and “Heroes and Helpers”.

Richmond Hill, New York

• Responsible for weekly scheduling of security team and validation of security licensing requirements.
• Maintain a safe and secure environment for patrons and staff alike.
• Metering of patron traffic to ensure compliance with occupancy guidelines.
• Incident response, de-escalation of conflicts, and removal of patrons when necessary.
• Implement strategies to improve security operations.
• Support as acting bar manager in absence of owner.

Freeport, New York

• Management responsibilities including supervision of team of up to 10 employees. Oversight and coordination of training, scheduling, course maintenance routines, secure handling of cash, and accurate record keeping of.
• Lead by example to drive a culture of strong customer service and loyalty.
• Merchandising and inventory control of sellable product including food, beverage, and souvenirs.
• Coordination of special events including camps, birthday parties, field trips, and fundraisers.
• Develop marketing strategies to drive increased traffic in a highly competitive commercial environment.