• Increased efficiency of rent payments by converting 25% of non-paying landlords to electronic fund payments (EFT) through a targeted communication strategy, streamlining payment processes and improving cash flow. • Negotiates terms for lease renewals, extensions, expansions, terminations, including negotiations for leasehold improvements. • Partners with field management to clarify updated lease terms and gain formal approval to ensure operational and financial objectives are met.• Spearhead and optimize the team’s Pipeline Report, key milestones, and transaction progress to support strategic decision-making and maximize portfolio growth.• Serves as primary contact with direct oversight of maintenance and repair of facilities-related activities in corporate office and field store locations. • Reviews facilities management contracts, manages vendors, validates contract requirements are met and are following company policies.• Leads the successful management and execution of construction projects and adherence to budgetary constraints. • Effectively coordinate cross-functional teams, contractors, and stakeholders to drive project milestones and achieve optimal outcomes.

• Improved organization efficiency as operations lead for a cross-functional $3 million Microsoft Windows 10 project, delivering upgraded hardware to over 850 stores.• Attained 100% compliance with 2,000+ employees by implementing a communication strategy that motivated field operators to engage in password resets, thereby diminishing call center volume.• Facilitated support to Regional Operations Directors, District Managers, and Store Management, empowering the team to seamlessly adapt to program changes and strategically prepare for sustained growth.• Developed strategic recommendations to increase efficiency by conducting field visits to more than 10 stores and meeting with 4 District Managers to identify operational challenges.• Orchestrated strategic communications for the successful launch of the Loan Email Collection pilot in 48 stores, elevating customer data capture rates at the point of sale and impacting 13 district managers across 4 regions.• Increased store compliance of POP material installation from 60% to 100% by developing effective field communications.• Analyzed data from surveys in 850+ stores to identify operational challenges; collaborated with cross-functional teams to implement corrective measures, leading to improved store performance and increased revenue.

• Decreased operating costs by more than $30 million annually by working cross-functionally with departments to consolidate collection center activities into Rent-A-Center stores.• Managed, as lead operations manager, the deployment of 12 new Rent-A-Center stores nationwide, with projected revenue of $1 million per store in the first year and expanding market reach.• Led fleet safety project as lead operations contact, deploying TRUCE Software app to prevent employees from using mobile phones while driving company vehicles, reducing accidents by 15%.• Reduced costs by $9 million with enterprise-wide “vehicle optimization” program, reducing company fleet by more than 700 vehicles or 17%.• Retained 72% customer base during annual store closings by planning and deploying initiatives to drive employee/client loyalty, including operational/marketing tactics at both new and old locations.• Streamlined the closure of approximately 200 underperforming locations from 2018-2021, ensuring on-time completion and budget adherence, while utilizing $4 million to enhance enterprise operations.• Initiated and led the first SOP team, mentoring a 2-person technical writing team to create standard operating procedures, training guides, program guides, and process documents.• Optimized operational efficiency across 2,200 store locations and supported over 12,000 coworkers by reducing outdated SOPs by 20% and developing 200+ upgraded SOPs.• Partnered with cross-functional teams to analyze and optimize existing processes, resulting in a 25% decrease in turnaround time for SOP reviews.• Revitalized intelligence-gathering and data analysis on Aaron's, Rent-A-Center's key competitor, during the launch of Aaron’s new store concept. • Conducted on-site visits in over 30 markets and store locations to assess operations, analyzed market trends, and identified key areas for innovation which resulted in more informed decision-making about standard operating procedures.

• Orchestrated and deployed over 50+ cross-functional projects across 4,000+ domestic locations, impacting 60,000 employees, highlighting project management, change management methodologies, and leadership abilities.• Collaborated with industry-leading clients such as Coca-Cola, Frito-Lay, Hughes Network Systems, LLC, Ingenico, DirecTV, and AT&T to lead transformative initiatives, optimizing store IT infrastructure and implementing efficient product inventory management systems.• Arranged rigorous testing to validate programming prior to release in User Acceptance Testing (UAT) environments.• Executed a strategic plan to deploy the Ultimate Confection program in 4,000+ locations, achieving a substantial increase in revenue and driving sales growth of over $12 million.• Managed a wide range of Point of Sale (POS) initiatives, including overseeing the overall POS operations, optimizing receipt formats, and leading projects focused on POS system enhancements and changes.• Directed multi-million-dollar projects (Ultimate Movie Browser, UPS Campus-Ship) as operations manager, driving cross-functional collaboration and achieving $1.3 million annual savings in shipping and labor costs.• Championed comprehensive marketing strategies encompassing digital and traditional approaches, retention incentives, and bonus programs to counter competitive intrusions and mitigate the impact of store closings.• Orchestrated competitor analysis, adeptly steering through competitive challenges, and ensuring flawless operational execution.• Produced a project execution guide for “End of Late Fees” program, changing the way the organization did business, setting a new level of expectations for employees and Blockbuster’s approximately 60 million customers.