John Eric Castro Email & Phone Number

-Supporting Alabang Block managing 2 Sites Catering hardware and software issue, currently onsite but also doing remote type of tickets using Solvnow and BMC Remedy-Perform Site Maintenance and site safety checks of assigned equipment -Reimaging Desktops, Laptops in specific campaigns using SCCM-Monitor, maintain and manage IT assets inventory-Desktop Deployments -Managing Active Directory - Windows server Env’t (Users and Computers) Move hostnames to Proper OU and unlock SSO logins or Reset SSO-Provide Technical Support for Infrastructure Engineers especially during system downtime incidents and regional/global change request to meet the client SLA.-Ensure PCI Compliance for all devices and remediating as necessary

Valenzuela, National Capital Region, Philippines

-Managing Community Hub booking system toaccommodate WAH employees, Hoteling or IT Services-Standby IT Support for WAH employees for those whoare on duty in Hub.-Providing Technical Support assistance to WAHemployees experiencing difficulties on their units-Monitor, maintain and manage IT assets inventory-Monthly monitoring all workstations in Hub.-Managing Active Directory - Windows server Env’t(Users and Computers)-Re-image workstations in Hub in specific campaigns through SCCM or Acronis True Image

Baguio City, Cordillera Admin Region, Philippines

-Onsite and Remote Troubleshooting-Provide Technical Support for Infrastructure Engineersespecially during system downtime incidents andregional/global change request to meet the client SLA.-Install PC’s, hardware peripherals, operating systems andsoftware applications usually via SCCM-Managing Active Directory - Windows server Env’t(Users and Computer, Group Policy, Organizational unit,DHCP and DNS)-Creating VLAN via DHCP Scope-Monitor, maintain and manage IT assets inventoryEnsure PCI Compliance for all devices and remediatingas necessary .

-Assist members/ patients of inquiries about Philhealthrequirements and policies. under Philhealth insuranceprograms; approves or denies.-Responsible in Submitting the Patients Requirements inPhilhealth