John Eric Coneras Email & Phone Number

Philippines

- Monitored and audited customer contacts via chat and email- Managed a team of 5 QAs as their POC to ensure their compliance and growth within the company- Directly reported to clients with data and presentations that provide insights for improvement of the team- Regularly lead meetings and calibration with clientsKey Achievements:- Awarded Top QA for the months of October and November 2019, February, April, and August 2020- Pioneer QA for an LOB that specializes in Credit Card Fraud- Pioneer QA for an LOB that supports podcasters and also identifies spam and fraud content- Established a QA process for several new LOBs including scoring parameters and QA form creation

Philippines

- Assisted customers in resolving technical issues concerning their VOIP devices and network connections- Analyze situations that needs to be escalated to the proper department to address the customer’s concernsKey Achievements- Awarded Best in Call Quality during training

Philippines

- Assisted customers by initially diagnosing their problem and providing them the best support options available- Offered customers a comprehensive protection plan which they can add to their devices to be able to maximize the support they can receiveKey Achievements- Nominated for IBM’s Circle of Excellence 2014- Nominated for Concentrix’s Unsung Heroes for December 2014- Received an award for being the #5 Advisor with the most overtime rendered for the month of December 2014- Received an award for being one of the top seller for the month of November 2014- Led a team of 5 members as the top mini-team in the entire account for the month of July 2014- Recognized for being the #1 advisor in the entire account for the months of August and September 2014, December 2014 and January 2015

Associate'S Degree, Information Technology

Political Science And Government