John Eric Engstrom Email & Phone Number

Woburn, Massachusetts, United States

Assist the chief risk officer in enhancing the second-line risk oversight program providing effective review and challenge of the Bank’s first-line business risk and control activities. Perform periodic reviews of risk assessments, processes, and controls. Analyze risk metrics and trends using the enterprise risk aggregation system. Oversee the Bank’s key controls over financial reporting program. Lead the Bank’s risk event framework and reporting and work with business line management as needed to assess root causes.

Peabody, Massachusetts

Worked directly with the Senior Vice President of Risk/Compliance and external audit firms to ensure all scheduled audits are conducted timely and any findings or recommendations are documented. I tracked the process of all audit findings to resolution. I conducted ongoing compliance reviews to ensure the Bank’s operations are amenable with all regulations.

800 Boylston St Boston, Ma

•Ensure the operational risk management standards, policies and procedures throughout the Bank are adhered to. •Coordinate, analyze and report on the results of prospective operational risk-related surveys with business units. •Work with Operational Risk Manager and Director, Operational Risk Management, to establish independent risk measurement, monitoring and reporting processes throughout the Bank. •Assist in the development of new operational risk management standards, policies and procedures to ensure compliance with regulations, advisory bulletins, and overall corporate guidance on risk activities. •Recommend new, or changes to existing, policies and procedures to identify, measure, monitor and control inherent operational risk. •Review End-user Developed Applications for compliance to Bank policy. •Coordinate meetings regarding, and track improvement recommendations resulting from operational exceptions. •Analyze root causes of operational exceptions and support the development (and ensure the completion) of risk mitigation strategies. •Track the completion of control improvement recommendations. •Accumulate, aggregate, and report corporate risk exposure information. •Report on risk metrics to the Board of Directors and Operations Committee

Everett, Ma

Primary responsibility was risk mitigation of operational liabilities by acting as embedded risk manager for Global Trade Processing and Currency Management. Main objective was to identify areas with operational issues by conducting risk assessments and then working with operational managers to establish action plans to mitigate the identified risks. Implemented testing programs at the line of business to ensure adherence with procedures and key controls. Testing consisted of pulling random samples of executed trades and reviewing their instructions and confirmations to ensure proper processing. Conducted reviews and sent out reminder emails to staff to safeguard proper record retention and data classification of documents. Performed recorded line audits of staff members to ensure compliance. Team lead for semiannual system access reviews for over 500 staff members. Worked with senior management to obtain signoff and approval of system access for all employees. Developed informational sheet with aid from technology support to explain detailed read/write system access to business managers. Completed Operational Risk Event memos and urgent risk event emails based on liability. Performed root cause analysis for risk events and chaired conference calls with business manager and senior management to explain cause and remediation of problem. Developed a new procedure to increase awareness of failing trades. Acted as mediator when high liability needed to be shared between cost centers. Often requested to speak with clients when issues arose to mitigate reputational risk. Tracked technology support to guarantee implementation of new controls when needed. Developed test scripts for Alternate Site and Business Recovery Testing. Selected testers and technology staff to complete test scripts at Alternate Site and supplied testing results to management.

Everett, Ma

Primary responsibilities were: Working with outside auditors during the SAS 70 audit, disclosing Mellon's operational control activities and processes, serving as liaison between internal auditors and operational management, working with legal affairs and operational management to ensure compliance with Sarbanes-Oxley annual reporting requirements and conducting regular internal audits and system access reviews.

Worked with a staff of fifty to ensure all tax reclaims were filed properly and in a timely manner. Evaluated tax services supplied by Mellon's global subcustodial network. * Developed procedures and controls to minimize operational liability.

Greater Boston Area

Program identified candidates that distinguished themselves. One of four candidates selected from over 300 applicants. Trainees rotated through Global Security Services departments gaining valuable exposure to senior management and client requirements. After graduation placed into underperforming business unit to mitigate risk and increase client satisfaction

Researched and resolved client inquiries regarding corporate actions, plus acted as a liaison between investment advisors

Worked in call center in Andover answering questions about mutual funds.

Bachelor Of Science, Communications

Communications

Education record

Activities and Societies: Phi Kappa Psi