Placed cross-connect, remote hands, extension requests with Colo providers and updated PoP infrastructure asset management databasesExecuted enterprise network capacity upgrades and near-infrared troubleshootingAutomated provisioning of network devices via Linux and Python scripting

• Provided solutions recommendations for 2nd Tier escalations for customer PBX call routing over SIP trunks and PRI; Pseudowire and PBX Caller identity, Arbor DDoS mitigation; voice failover testing.• Analyzed, escalated, resolved SIP and Unified Communications audio issues based on packet captures at core, network edge, customer device.

Supported transport connectivity between Xtel-provided Polycom, Adtran, Ciena, Yealink, Fortinet devices within a SIP and RTP framework.Troubleshot T1, ISDN PRI, POTS, FXS, BYOD HPBX, and EPL access. Supported core and edge network infrastructure deploymentsOptimized VoIP communications, provided guidance based on customer network trends, supported E911, CNAM, call routing availability and fail over among carrier SIP trunks. Toll fraud preventionProvided DNS record updates, hardware and software recommendations and escalated to Tier 3 accordingly

Provisioned and tested Ethernet WAN/MPLS and aggregation circuits. Fiber optic B2B infrastructure deployment and layer 2 asset allocation and design among Network to Network Interfaces. Coordinated IP allocations for MPLS WAN transport solutions. Troubleshot Granite Grid turn ups with carrier partners and core network team.

Configured and troubleshot dedicated access circuits and Granite edge routers during turn up for adherence to internal best practices and contract SLA. Planned broadcast domain sizes, executed network grooming for fiber inventory by reallocating customer bandwidth optimally across Aggregation circuits. Provided DNS record updates in partnership with carriers.

Analyzed subscriber portability requests for VoIP numbers. Fulfilled VoIP platform configurations, CNAM change requests, recorded Interactive Voice message recordings, submitted batch processing requests to port lines to Granite platform, processed VoIP disconnects.

Net Asset Value reconciliations to general ledger of proprietery exchange traded funds.Option and futures trade processing to support fund's strategic goals.

Assisted individuals and small businesses with federal and state tax return preparation Consulted clients on Affordable Care Act tax credit planningProvided comprehensive tax expertise and excellent customer service

Ensured adequate shelf stock including produceDesigned pricing signage and maintained store upkeepDelivered value added customer service

Marketed promotional materials to clients for tax preparationInterned in July 2014 - Verified client lists and updated B2B marketing routes

Maintained food service operations including maintenance, customer service and food preparation. Provided piano accompaniment to local armed forces children's theater production.

Broadcasted jazz and blues playlists and unique radio personality.

Conducted in-home sales presentations with clients based on referrals ; Exceeded sales goals and improved client retention and satisfaction