John Erickson Email and Phone Number
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John Erickson personal email
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VALUE PROPOSITION► I am highly effective in technology and product management, with experience delivering advancements that mitigate fraud and avoid millions of dollars in losses for a Fortune 500 corporation.► My success is driven by my expertise in fraud mitigation, as a technology product owner, and as a subject matter expert in Call Center as a Service.SUMMARY► Engaging systems leader and product manager possessing a winning blend of subject matter expertise, skill in the oversight of teams, and practical experience in large enterprise organizations.► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS★ With Citigroup, coordinates and leads major systems projects, including the implementation of an automated fraud process that has eliminated 94.1% of fraudulent credit card transactions.★ Delivers results in leadership and hands-on roles ensuring the success of all phases of the project and product development life cycle, from initial concept through to delivery. Completed 25 large projects in 2021.★ In a prior role, led the development of a solution that resulted in a $25.4M revenue benefit.
Jenius Bank
View- Website:
- jeniusbank.com/linkedin
- Employees:
- 462
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Director, Platform Owner For Credit Fraud Risk TechnologiesJenius BankCrestwood, Ky, Us
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Vice President Platform Owner For Credit And Fraud Risk TechnologiesJenius Bank Dec 2022 - Present
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Vice President – Senior Systems Product ManagerCiti Jan 2017 - Nov 2022New York, New York, Us★ Works with the Credit and Fraud Operations Technology team to develop solutions that safeguard assets while delivering superior customer experiences.★ Negotiates contracts, with achievements that include securing 28.5% savings in one contract while achieving improved services and expanded coverage.★ Completed 25 projects in 2020, leading teams of up to 10 professionals. Served in leadership and hands-on roles ensuring the success of all phases of the project and product development life cycle.★ Across all initiatives, responsible for requirements gathering, use cases, strategic planning, and the resolution of complex technical challenges. Achieves project milestones and deliverables on-time and within budget.★ Accomplishments included the creation of a fraud process automation framework that processes more than 1.5 million records each month, leading to a 72.2% reduction in losses due to fraud, an 87.5% reduction in the time required to close after fraud transactions, and an overall 94.% drop in the volume of fraudulent transactions.★ Took over an under-performing project that was stalled for four years, completing the initiative in 16 months. -
Vice President – Project Manager – Fraud And Credit OperationsCiti Jul 2012 - Jan 2017New York, New York, Us★ Designed, implemented, and managed the digital channel space. Responsible for digital channel and contact center infrastructure that included workflow management, inbound and outbound voice calls, text messaging, email, IVR, and chat.★ Partnered and negotiated with vendors to launch and improve solutions with millions of dollars in financial benefit to the company.★ Delivered a solution that resulted in a $25.4M revenue benefit.★ In 2014, prevented or reduces fraud-related losses by $18.5M.
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Vice President – Senior Program ManagerCiti Jun 2010 - Jul 2012New York, New York, Us★ Provided strategic vision for digital channel communications across the enterprise.★ Designed a collections inbound IVR solution for Bahrain, Czech Republic, Egypt, Romania, Russia, Turkey, Hungary, Poland, United Arab Emirates, Guam, Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam. ★ Created an outbound IVR solution for Poland, Colombia, Panama, Peru, and Spain using an internal automated dialer platform.
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Vice President – Business Operations ManagerCiti Sep 2007 - Jun 2010New York, New York, Us
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Assistant Vice President – Operations ManagementCiti Aug 2003 - Sep 2007New York, New York, Us
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Senior Telecommunications AnalystCiti Jun 2002 - Aug 2003New York, New York, Us
John Erickson Skills
John Erickson Education Details
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Bellevue UniversityFinance -
University Of LouisvilleComputer Information Systems
Frequently Asked Questions about John Erickson
What company does John Erickson work for?
John Erickson works for Jenius Bank
What is John Erickson's role at the current company?
John Erickson's current role is Director, Platform Owner for Credit Fraud Risk Technologies.
What is John Erickson's email address?
John Erickson's email address is jo****@****ail.com
What schools did John Erickson attend?
John Erickson attended Bellevue University, University Of Louisville.
What skills is John Erickson known for?
John Erickson has skills like Vendor Management, Telecommunications, Avaya, Business Analysis, Process Improvement, Project Management, Risk Management, Sdlc, Project Portfolio Management, Program Management, Visio, Pmp.
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