Analyze Price proposalsNegotiate and administer contracts with suppliers, vendors, and other trade reps.Monitor changes affecting supply and demand, tracking market conditions, price trends, or future markets.Complete Supply Chain Inventory.Container Inbound reporting.Pre-Qualify and qualify each supplier.Working with FDA, Customs/USDA freight forwarder.

Assistant Centre Manager (April 2015 – Present)- Identifies opportunities and develops process for improvements in the different lines of business delegated such as: Dedicated Moves Team (DMT) Telstra Broadband (TBB) Connections and Activations Mainstream (MS) Dealer Support Mainstream Siebel Digital Office Technology (DOT) Digital Office Technology( DOT) Back of House Premium Support Business  Business Complaints… Show more Assistant Centre Manager (April 2015 – Present)- Identifies opportunities and develops process for improvements in the different lines of business delegated such as: Dedicated Moves Team (DMT) Telstra Broadband (TBB) Connections and Activations Mainstream (MS) Dealer Support Mainstream Siebel Digital Office Technology (DOT) Digital Office Technology( DOT) Back of House Premium Support Business  Business Complaints Team- Supervisor Development Trains and mentors supervisors to deliver exceptional output as measured by key performance indicators Coaches supervisors to develop strong analytical and reporting skills Creates an Educational learning plan for supervisor Development - Overall Management Developed processes to improve Telstra Small Business’ attendance and spearheaded the use and execution of Projected Attendance Approach. Created action plans to improve Telstra Small Business’ AHT and conceptualized and implemented Level 1, 2 and 3 Approach for AHT. Developed Outlier Management (BayMax) Developed Quartile Management Actions Ensures KPIs are met and constantly assessed for improvement Monitors and evaluates supervisors Enforces disciplinary processes such as Performance Improvement Plans and separation- DOT and Premium Greenfield Project Immersion Lead Responsible in the Planning and Testing, Implementation and Embedding, Process/Tool Improvement of Service Redesign for Telstra’s DOT and Premium Business Unit Show less

Assistant Call Centre Manager (Telstra Small Business), January 2013 – March 2015- Put together development plans to meet and exceed client targets- Developed outlier management plan and actions- Established engagement activities to improve Employee Net Promoter Score- Point of Contact for Business Contingency Plan in events of disasters and unforeseen events- Six Sigma Yellow Belt trained- Client/Corporate Relations Corresponded to the client on all meetings… Show more Assistant Call Centre Manager (Telstra Small Business), January 2013 – March 2015- Put together development plans to meet and exceed client targets- Developed outlier management plan and actions- Established engagement activities to improve Employee Net Promoter Score- Point of Contact for Business Contingency Plan in events of disasters and unforeseen events- Six Sigma Yellow Belt trained- Client/Corporate Relations Corresponded to the client on all meetings and calls, represented the program on business functions, and acted as the main contact for concerns that the client or corporate raisedAssistant Call Centre Manager (Telstra Wireline), June 2010 – December 2012- Supervisor Development Provided supervisors with continuous guidance to enforce critical and analytical thinking Trained supervisors to interpret and create effective reports Coached supervisors on the different strengths and opportunities on key performance indicators- Overall Management Monitored staffs’ adherence to attendance guidelines Initiated development of remediation and followed through on actions Ensured that KPIs are met and customer satisfaction and quality are top priorities Monitored and evaluated supervisors Enforced disciplinary processes such as performance improvement plans and separations Show less

Supervisor, 2006 – 2010Dell, Sprint, Citibank Australia, Citibank US, Telstra Wireline, Teleperformance- Supervision and Management Motivated and empowered associates to do their best and pushed them to perform well in all aspects of customer service Regularly coached agents as part of their development plan Kept the team informed with all the updates and made sure they understand any development taking place in the program Implemented the action plans that the… Show more Supervisor, 2006 – 2010Dell, Sprint, Citibank Australia, Citibank US, Telstra Wireline, Teleperformance- Supervision and Management Motivated and empowered associates to do their best and pushed them to perform well in all aspects of customer service Regularly coached agents as part of their development plan Kept the team informed with all the updates and made sure they understand any development taking place in the program Implemented the action plans that the Operations and Support team had come up with and followed through on the development Engaged agents in career pathing and mentored agents to become future leaders Show less