John Eshleman Email & Phone Number

Knoxville, Tennessee, United States

• Lead and manage a diverse team of 16 professionals, including Imaging Service Engineers, Biomedical Technicians, Supervisors, and Apprentices at a 700-bed Level-One Trauma Center
• Drive team engagement and build commitment by effectively communicating goals, soliciting input, and fostering action through coaching and mentoring.
• Develop and maintain strong customer relationships, coaching associates to implement client account management strategies that ensure high levels of customer satisfaction.
• Align departmental objectives with hospital goals to enhance operational performance and deliver measurable outcomes.
• Inspire a culture of excellence and continuous improvement to meet the complex needs of a Level-One Trauma Center.

Field / Knoxville, TN

• Promoted to Senior Technical Practice Consultant/Senior Product Engineer in June 2016.
• Hold Field-based Quality Post Market Surveillance position covering all of US and Canadian customers to perform on-site product complaint investigations for the Alaris System.
• Present investigation findings to customer Administration, Risk, and Hospital Management via written reports, online presentations, face-to-face meetings, or conference calls.
• Train hospital personnel on proper maintenance, repair, and cleaning/handling of the Alaris System.
• Analyze customer processes and procedures and consult with Hospital Management to create and update these processes and procedures.
• Perform root cause investigations on devices and provide customers with findings via written communications and presentations.

Field / Knoxville TN

• Promoted to Senior Field Support Engineer September 2009.
• Acted as team lead for installing, upgrading, and performing PM Service on wireless IV systems at hospitals nationwide, including some of the largest – Vanderbilt, Tampa General, Johns Hopkins.
• Managed onsite project which included conducting conference calls and worked closely with key hospital personnel, including department heads in Biomed, IT, Pharmacy, Nursing, Materials Management, and Project Managers.
• Managed and directed teams of up to 20 temporary contractors for each project. 30+ projects per year.
• Conducted classroom and hands-on training for customers, including teaching three-day Biomed Seminars.
• Worked with Sales Team to demonstrate and promote products during sales demos and fairs.

Field / Knoxville TN

• Received 2 promotions in 5 years and held the position of Senior Field Service Engineer upon my departure.
• Covered an extensive territory which included four states performing repairs, remediation, and installations with more than 50 customers on 5400 devices.
• Served as Regional and National Metrology Coordinator for 4.5 years, issuing, tracking, buying, and documenting all test equipment for Field Contractors and Service Engineers in the U.S. and Puerto Rico.

Cape Girardeau, MO

• Worked independently on calibration, repair, and preventive maintenance of electronic equipment within the hospital.
• Contracted through the hospital to service local Surgery Centers, Doctor's Offices, and Physical Therapy Centers to maintain their medical equipment.
• Worked one on one with Department Heads and Administration to maintain and plan future repair and maintenance budgets.

Bs, Biomedial Electronics Management

Associates Degree, Electronics