Security Officer
Current- Maintained patrol a 150,000 square foot area of mall, conduction comprehensive security sweeps every hour to deter theft and vandalism, resulting in a 20% decreases in reported over past year.
- Managed crowd control during peak hours, ensuring smooth traffic flow and minimizing congestion at entry and exit points, leading to a 15% reduction in customer complaints related to overcrowding.
- Utilized advanced surveillance technology to monitor 100+ CCTV cameras simultaneously, swifty identifying and addressing 95% of security breaches within an average time of less than 2 minutes.
- Collaborated with local law enforcement on 8+ occasions to apprehend and detain suspects involved in criminal activities, contributing to a 30% decrease in external theft incidents within mall premises.
- Provided exceptional customer service by assisting 6+ visitors daily with directions, questions, and emergency situations, reciting consistent praise and commendation from both mall management and co-workers.