John Estevez Email & Phone Number

Paramus, New Jersey, United States

• Maintained patrol a 150,000 square foot area of mall, conduction comprehensive security sweeps every hour to deter theft and vandalism, resulting in a 20% decreases in reported over past year.
• Managed crowd control during peak hours, ensuring smooth traffic flow and minimizing congestion at entry and exit points, leading to a 15% reduction in customer complaints related to overcrowding.
• Utilized advanced surveillance technology to monitor 100+ CCTV cameras simultaneously, swifty identifying and addressing 95% of security breaches within an average time of less than 2 minutes.
• Collaborated with local law enforcement on 8+ occasions to apprehend and detain suspects involved in criminal activities, contributing to a 30% decrease in external theft incidents within mall premises.
• Provided exceptional customer service by assisting 6+ visitors daily with directions, questions, and emergency situations, reciting consistent praise and commendation from both mall management and co-workers.

Passaic, New Jersey, United States

• Processed an average of 39 customers per shift, ensuring accurate cash handling and maintain a balanced cash drawer at all times, resulting in a 98% accuracy rate.
• Provided exceptional customer service by efficiently resolving customer inquires and concerns, resulting in a 15% increase in positive customer feedback scores.
• Implemented a new inventory management system reduced restocking time by 20%, optimizing shelf availability and contributing to a 10% increase in overall store sales.

Bachelor'S Of Arts In Sociology, Criminology Concentration, School Of Social Science And Human Services

Associate'S Degree, Bachelor Of Arts In Sociology, Criminology Concentration