Genius Admin
Current-Provided insightful advice and hands on technical support to customers throughout the different stages of the repair process. - Guided technical team members, ensuring timely repairs and clear communication at all levels. - Provided developmental education and feedback to team members and peers.-Quickly troubleshot product issues and clearly explained situations with patience and expertise.- Coordinated the customer pickup process for all completed repairs by verifying successful repairs, contacting customers, and managing case notes. -Professionally earned the trust of customers and co-workers alike by offering mentorship, knowledge, and training.