Director - Strategy & Partnerships
Sydney, Australia
Service Master Solutions is a privately-owned, integrated services company offering cleaning, waste, security and property maintenance services to building owners and facility managers along the eastern seaboard.Key Achievements:• Directed the client acquisition strategy across the business sectors of retail shopping centres, commercial office buildings, industrial estates and independent schools• Introduced and secured St Aloysius’ College, Redlands, Christian Brothers’ High School Lewisham, Redfern Jarjum College as contracted clients• Daily contact with an extensive network of Senior Executives, Property Managers, Property Trust Fund Managers as well as management from Operations, Facilities, Engineers, Building Services • Lead development of ServiceNet, a privately-branded version of CleanTelligent, the world’s most widely used facilities management software, as well as maintained a detailed customer relationship management software to develop long-term strategic partnerships and innovative business retention strategies• Singularly created detailed business plans for board review of new market and new industry sector penetration in addition to the development of account plans, client plans, budget creation and analysis and marketing activities• Lead the development of Tenders, Proposals and Expressions of Interest, via applications to Private Public Partnerships, Local Councils, State Government agencies, large corporates and medium sized enterprises • Collaborated with the company’s board, external bodies, management and operations team to ensure risk and compliance of all corporate policies, standards, practices and procedures were introduced, regularly reviewed, continually maintained and responsibly acted and reported on.