John Everitt Email & Phone Number

Crosslake Technologies works with private equity companies to assess risk and identify value creation opportunities for potential acquisitions. Crosslake also works with leaders in portfolio companies and other technology and technology-enabled companies to help transform and optimise product strategy, organisation, process and tools to drive for improved product value and productivity, while reducing time to market and engineering costs.

Cape Town Area, South Africa

Overall responsibility for the IT Service Management (ITSM) strategy and its implementation across the entire Group. Using industry standard methodologies to ensure that the Group’s IT Service Environment is well understood and managed, Service Level and Operational Level Agreements are in place for these services, and that incidents are resolved efficiently and timeously, whilst allowing changes to be made to the environment regularly with the required level of risk mitigation. Key areas of responsibility: • Develop and manage the ITSM strategy at MMI.• Liaise with senior management to ensure effective, transparent communication of the strategy, whilst understanding business requirements.• Agree and document all services and service definitions as part of a service portfolio, with the relevant parties.• Implement the required SLAs and OLAs for all appropriate services.• Monitor all services effectively to ensure that SLAs are honoured and escalate violations immediately. • Provide dashboarding / reporting for service owners, to provide insight into the overall performance of services. This includes dashboards on changes, service requests, incidents and problems for insight into support-team efficiency.• Identify and define potential service improvement opportunities.• Ensure configuration management data is collected, stored, and made available to all approved users and applications.• Advise business operations on the use of information systems such as JIRA to improve efficiency. • Develop and maintain policies, principles, and definitions for provisioned services.• Implement all ITSM management processes, leveraging Group Service Desk Platform.

Cape Town Area, South Africa

Overall management of the operations and monitoring of all Health Services associated with Metropolitan Health that now form part of MMI Holdings. Serve as the technical liaison between senior management of MMI Health Business and the Infrastructure and Operations Group while also participating as an ad hoc member of the MMI I&O Manco. Further responsibilities include the management of incidents and problems, change management as a member of the CAB, managing software releases and owning the service portfolio.

Cape Town Area, South Africa

Heads up a team of 22 staff covering the Microsoft, Linux, IBM Middle Tier, Database, Data Warehouse and Business Intelligence Infrastructure Support Groups, utilising an ITIL v3 based Service Management Framework, to manage the complete MH IT Service Portfolio and ensure measured availability of business services matches or exceeds agreed SLAs. Responsible for creating the Service Portfolio and a Change Advisory Board as well as defining and documenting Incident, Problem and Change Management Processes and ensuring these are supported by the ITSM Tool, HP Service Manager.

Management of Database and DSS groups utlising Sybase ASE, IQ and Replication in conjunction with Cognos to provide a complete data storage and analysis solution in a health insurance scheme management environment.

Eindhoven Area, Netherlands

Developed a network monitoring system used in the migration of the entire WAN of a large global electronics firm based in Eindhoven, The Netherlands.

Eindhoven Area, Netherlands

Responsible for the logical and physical data models and the data layer used in Magentic Resonance Imaging (MRI) medical scanners developed at Philips Medical Systems.

London, United Kingdom

Project ManagerMicrosoft Project Manager 4.1; Office 97 Professional; Visual C++ 5.0 using MFC; Visual Basic 5.0; ATL; COM; Win32

London, United Kingdom

Senior Analyst ProgrammerC++ on Vax VMS and SQL within Ingres Databases

London, United Kingdom

Application ProgrammerVisual C++ with MFC on Windows NT and 95. Access Databases with SQL, DAO and ODBC

Dallas/Fort Worth Area

Systems designer for Amtech’s automatic toll and vehicle surveillance systems.Borland C on DOS, Vax C on Vax/VMS with RMS. Vax VMS system administration. DCL Job Control Language. DecNet Network Protocol. The last 2 years were spent in Hong Kong setting up and managing the automatic toll collection systems on the tunnels in Hong Kong, a system now known as Autotoll.

Darmstadt Area, Germany

Sun Workstation Systems Administration with SunOS, Gould/Encore systems administration, C on SunOS and Pascal on DOS. TCP/IP, X.25 and HDLC/SDLC Network Communication Protocols.Was a member of a team of three responsible for the support and installation of the 100+ Sun Workstations used at the European Space Operations Centre for satellite control.

Yeovil, England

Coral 66 on DEC Vax/VMSSystem development of a military tactical mission navigation system for helicopters.

Bsc (Hons), Engineering Mathematics

Engineering Mathematics

Education record

Secondary School 'A' Level Grades : Mathematics (A), Physics (A), Further Mathematics (C)