Managing a team of 4x Application Support Analysts, 2x .NET Full Stack Developers and 1 Dynamics CRM Developers. Our team is responsible for BAU activities such as maintenance, development and support of our Student Record Systems (SITS), Finance (E5) and HR (ResourceLink) Systems. We also actively develop our in-house built Portals and mobile apps and contribute to various projects. When not involved in strategic IT change projects (CRM, Lecture Capture, SharePoint implementation) I do some lightweight development such as PowerApps and LogicApps.

My work over the last two years has been:- Manage a small .Net Full Stack development team producing our University portal and mobile applicant app.- Develop business solutions and processes using office 365 products such as PowerApps, SharePoint and Flow- Support the implementation of new systems e.g. InTune- Work on innovation and proof of concept projects such as Machine Learning and virtual reality.- Provide 3rd line technical support for incidents and request related to mobile technology and systems.- Produce documentation and support materials.

This role originated as part of the University's e-Strategy programme aimed at attaining a "web enabled campus, supported by mobile technology". At the time there was a small amount of corporate smartphones and BYOD and it was my responsibility to implement and provide a support service for these whilst at the same time working with colleagues to develop new mobile services and work on a variety of project. Due to the ongoing nature of mobile development the role was incorporated into IT Services and now sits within the IT Systems team. During this role I managed 2 staff providing mobile support as part of ALPS project (2006 - 2010) and also led a small 4 person development sub team building mobile and web apps (2014 - 2016). Other duties in this role included:- Service manager for NotifyLink, our Mobile Device Management Server.- Service manager for Blackboard ConnectTxt.- Service manager for About UoB, our University mobile app developed on the CampusM platform.- Developer for About UoB.- In collaboration with the Head of IT Support & Telecoms, ensure mobile policies are fit for purpose, appoint mobile telephony suppliers, etc.- Work with business to identify requirements and implement mobile systems / solutions.- Provide technical expertise on projects when needed.- Provide 3rd line technical support.- Produce support materials for 1st and 2nd line, and user documentation.

The Council as the University's Governing Body has a collective responsibility to ensure that the University's overall Mission and Strategy are delivered through an effective framework of both Governance and Management.My main duties in this role to date have been:Attendance of quarterly Council meetings.Council representative on 'Appeals and Complaints' panels.Council nominated member of the Equality and Diversity Committee.Recruitment panel member for Vice-Chancellor (Principle) post, including oversight of advertisement, appointment of Executive Search provider, etc.

Providing IT support at a remote campus for approximately 200 staff. Typically dealing with MS Windows / Office issues, as well as hardware faults. At this time I was co-opted on to the schools virtual learning environment group and developed skills within e-learning e.g. I produced guidance on making VLE content accessible. I also supported staff with early PDAs and began to develop my expertise in mobile technology.

I'm founder & CEO of this new lean startup. Operating as a virtual organisation with a work force made up of contracted consulting roles means I'm extremely hands on in the day to day operations of the business. As VR producer I oversee all elements of our VR productions, from planning and story boarding, through capture to post production.

This was a student job during a year out of University. British Gas had just started selling Electricity as well as Gas. I was a member of their first One Stop Energy Team, telephone support experts trained to provide customer telephone support on all elements of the business.Although I didn't realise it at the time this role greatly enhanced my verbal communication skills e.g.- talking a customer through how a bill is calculated.- obtaining the necessary information from sometimes upset customers in order to resolve issues.- promoting additional services.