John Farinacci Email & Phone Number

A proven leader with 30 years of broad experience in the Contact Center and the Account Receivable Management (ARM) Industry. I am well versed in operations and financial management including start-up business, budgeting, and all facets of profit and loss. I have the demonstrated ability to improve profitability by increasing cash flow and reducing costs through portfolio management and process improvements. I have designed, built, and managed mid to large size multi-function consumercollection and recovery operations. Additionally, I possess solid project management and analytical skills. My philosophy and practice is to meet or exceed expectations by understanding tactical and strategic requirements and working with the people and resources available. Strengths in: • Customer Relationship Management• Process Design, Implementation, and Improvement• Employee Engagement & Organizational Development Business Development & Sales• Project Management• Workforce Management

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  Empire State University, State University Of New York

  International Business