Digital Strategy and Technology Consultant

Product Owner for a SaaS application that leverages machine learning to predict households that are likely to move. Manage a team of Data Scientists, Business Analyst, Developers and Customer Success professionals.Product Manager for a suite of custom applications for a client focused on enabling the real estate selling life cycle. Product Suite gives agents access to Big Data and custom algorithms that provide insights into the market for a sellers home.

Define strategic vision for the Global Brand and Communications team to implement digital platforms, increase brand awareness amongst stakeholders and define/implement success metrics. Reduced overall costs for both internal and external platforms by retiring outdated technologies and implementing cloud-based platforms while improving the system’s functional capabilities.• Manage a team of technology specialists and managers who support multiple applications while implementing new requirements for documenting and managing projects via agile methodology.• Lead the implementation of a global brand and marketing automation platform to ensure proper utilization of the QVC brand by providing brand guidelines, customizable tactics, imagery/iconography and templates to internal and external stakeholders.• Launched a new network of corporate brand sites for the QVC Group with functionality for easily posting press releases and owned media, leading to an increase of monthly visitors by 20% and reducing time to create content by 30%.• Developed and maintain a custom analytics visualization dashboard that leverages R program language, integrating web, social and PR analytics and providing a snapshot view of all communications activity to provide in-depth insights into PR campaigns.• Led a gap analysis into the corporate intranet functionality focused on SaaS-based intranet platforms and the business needs of stakeholders/leadership.• Project team lead focused on implementing a new modern corporate intranet platform that will reduce the cost of ownership by 50%.

Managed Custom Technology team, providing strategic support across all company projects. Define and execute on departmental goals to support the company vision. Create an atmosphere of teamwork to ensure team members have the required support to succeed and provide exceptional client support.• Managed a team of technology project managers and business analysts, providing customers with custom technology solutions. • Created standardized processes and documentation requirements for managing project deliverables.• Acted as client services and technology strategy lead for multiple projects across industries including telecommunications, real estate and retail.• Implemented new testing processes and standards to ensure successful launch of applications, and trained staff on new methodology to execute on application launches.• Managed the regular release of mobile application updates for clients to application stores (iTunes, Google Play, and Windows Store).• Measured project health and success across all custom development projects providing senior leadership key insights via project reports.

• Implemented Agile development methodology across all projects companywide by training project managers and development teams, and setting companywide standards for Jira utilization.• Created functional requirements and project managed the development of an innovative tablet application for real estate agents to create interactive pitch presentations to potential home sellers.• Designed a custom algorithm to determine potential buyers for a seller's home based on census and local market data, leveraging migration patterns and consumer insights.• Created UX design of a web application for a Fortune 100 telecommunications company to create, proof and order customized customer onboarding kits.• Oversaw the maintenance and support of multiple custom applications

Led the strategy, vendor selection, research, design and implementation of the company’s corporate intranet. Site supported approximately 100,000 employees, and included a content management system used by approximately 100 administrators with a continuous focus on improving usability, performance and cross browser/platform compatibility of all online tools. Managed the creation and design of new content areas of the intranet site and provided relevant training for content owners.• Implemented enhanced enterprise search experience by designing a simplified interface and algorithm, improving search results and tool utilization. • Enhanced intranet features by engaging with key internal stakeholders to define business needs, and by developing user experience designs and functional specifications. • Developed strategy and defined requirements for the use of social media functionality on intranet, including document sharing, newsfeeds, user profiles, comments, rating system and mobile platform.• Designed an online video player with cross-browser and platform compatibility, with an average of 100,000 video views per month.• Ensured availability of all intranet systems to employees and administrators by working with the application development team to implement system-monitoring tools, processes and procedures for outages and site issues.• Led project management of all new functionality development, utilizing Agile development methodology with offshore development teams.• Analyzed and reported intranet analytics, including web traffic and readership trends to continually improve the user experience.• Managed corporate internal communications budget, in partnership with department head, based on departmental and company goals.

• Spearheaded strategic business plan and financial model for an internal, state-of-the-art, HD video production facility and production team, improving overall broadcast quality while reducing costs to the company by over $1 million annually.• Managed budget and audiovisual needs for top-level internal conferences, which included working closely with executives, prominent entertainers, and audiovisual vendors to ensure all performances and meetings occurred flawlessly.• Led and managed development of a new corporate intranet.

• Implemented an internal video player based on the company’s consumer-facing video player.• Led the team that developed a new design for company intranet, including a new information architecture of the content layout.• Collaborated with the communications team to design and implement a broadcasting studio for employee programs and live shows from remote locations.

• Supported the first full-fledged intranet site for employees for news and information.• Designed and developed an interactive map tool for providing employee and customer information via intranet to all employees.

• Provided support to run all training systems for in-person trainings.• Designed all PowerPoint materials for trainings.• Managed the purchasing and procurement of all desktop and training systems.