John Farris Email & Phone Number

Calhoun, Georgia, United States

Atlanta, Ga

• ICOMS technical system support. Interface monitoring, job scheduling.• Generate incident tickets when appropriate, using the Remedy based Unified Event Ticketing (UET) system.• Document reports on process compliance and performance for each escalated incident.• Run daily, weekly, & monthly reports on data gathered from tickets and communications.• Train and mentor team members • React and resolve issues received via email in a timely manner ensuring production stability and proactively avoid service interruption for the customer

Atlanta, Georgia, United States

• Experience in delivering counseling services to diverse individuals, couples, families, and groups conducting intake/assessments, differential diagnoses, treatment planning, and interventions. • Studied essential counseling techniques, evidence-based practice, and advanced clinical skills• Demonstrates advanced clinical and ethical competencies in the areas of diagnostic interviewing, case conceptualization, diverse cultural contextualization, client-engaged goal setting, treatment planning, counseling intervention, and case management• Practiced skills to develop healing relationships with clients in collaboration with other professionals• Utilizes the Catholic Christian vision of the flourishing person to inspire themselves and others to have the courage to trust, hope, and love.

Dunwoody, Ga

• ICOMS technical system support. Interface monitoring, job scheduling.• Generate incident tickets when appropriate, using the Remedy based Unified Event Ticketing (UET) system.• Document reports on process compliance and performance for each escalated incident.• Run daily, weekly, & monthly reports on data gathered from tickets and communications.• Train and mentor team members • React and resolve issues received via email in a timely manner ensuring production stability and proactively avoid service interruption for the customer

Responsibilities included updating bill messages before each cycle. Running bill cycle and sending bills out to printer. Applying latest Vertex tax updates. Auditing bill cycles to ensure their validity. Performed as a liaison with the offshore billing support team. Coordinating maintenance windows and change management as the operations representative. Investigating and correcting billing errors. Working with application support and customers to resolve billing discrepancies. Answered customer’s questions and concerns. Handled billing escalations. Supported E911 address management by applying changes and updates to the E911 database to ensure prompt responses from emergency personnel.

Provided Unix operational support for Cingular Wireless (AT&T) Billing systems in a Midrange Performing 1st level Crisis phone support in a 24/7 environment in the event of outages or production delays. Expedited problem management and production issues. Scheduled billing processes for maximum efficiency. Monitored for system and network problems. Assisted production support with troubleshooting and code maintenance in a large scale operational environment.

Masters, Clinical, Counseling And Applied Psychology

Bs, Psychology

A.S., Psychology; Business Administration