John Ferrell Email & Phone Number

Southfield, Mi, Us

- Responsible for managing all contract terms and business relationships for high-profile clients- Meets with customer executives to develop business objectives and goals that align with our partnerships- Responsible for client account growth and revenue recognition- Develops new sales opportunities for existing clients- Coordinates with the Integrated Operations Center and Engineering Support Teams to maintain the highest industry standards of ongoing technical support- Coordinates with the implementation teams to ensure projects are meeting critical deadlinesSecure-24 has 19 years of experience delivering managed IT operations, application hosting and cloud services to enterprises worldwide. We manage Oracle E-Business Suite, PeopleSoft, JD Edwards, Hyperion and SAP and other mission critical applications across all industries for businesses of every size. Our industry-leading client satisfaction rates result from lowering IT operational costs and our relentless focus on superior service and support.

- Supported Windows 2003 Operating Systems for the Midwest Region- Maintenance and patching on servers- Project Lead- Single Point of Contact for all Change and Root Cause Management for the Server Team- Single Point of Contact for all SAS70 Audit Compliance for the Midwest Region Leveraged Server Team

- Organized and lead technical teams to Service Restoration for high-impact, high-visibility outages- Met with clients and other leadership to make decisions- Interacted with vendors to escalate technical issues coordinate onsite arrival and service restoration time