John Ferris Email & Phone Number

Support and maintain clinical applications including 3M dictation and transcription, Allscripts Care Management, Morrisey for credentialing, Onco for registry and nurse navigators, among other applications in the clinical space.

Greater Grand Rapids, Michigan Area

Provide professional and timely customer support to Baan/LN customers Globally by researching and resolving product issues to best recommended solution and proactively offering current information on product releases. - Educate customers on product functionality and empathize with customer needs to deliver the best business solution- Analyze and diagnose software problems with the use of internal debugging tools, replication and testing- Specialize in the Baan Configurator, Manufacturing and Distribution aspects of the software including the versions of Baan 4.0, Baan 5.0 and LN.- Create defects and enhancements to be reviewed by product development for current and future release- Write solutions and documentation that are linked and updated to the Knowledgebase for customers- Debug simple system issues and read scripts in the Baan and LN systems to determine design of the product- Taught Product Configurator to customers and colleagues- Mentor new hires and team members to allow efficient and increased productivity

Comstock Park, Mi

- Provided shop floor with weekly schedules based on customer demands.- Ordered all purchase items required to build and ship orders to customers.- Reviewed order change requests from customer and processed the changes if approved.- Maintained Bills of Materials and Routings for special orders determining existing material to be used.- Found alternative materials in case of shortages to ensure on time shipping.- Orchestrated inventory cycle counts on a quarterly basis.- Attended monthly business planning meetings with the CEO, CFO, VP of manufacturing and VP of sales and marketing.