John Fieldsend Email & Phone Number

Osterley, England, United Kingdom

My role is focussed on defining the syndicated experience for Sky/Comcast’s Entertainment OS product, building from the Sky Glass service in the UK and adapting it to serve markets around the world including Xumo in North America and Foxtel in Australia:• Building key relationships with operator partners to fully understand their strategy and how that could translate into product requirements. • Providing the bridge between the partner and internal stakeholders, ranging from specialised product teams up to senior leadership, advocating for the partner and driving the teams towards a scalable yet flexible product outcome.• Coaching and mentoring a team of product owners, both as a line manager but also more widely, to drive the culture within the wider product team to ‘think global’ when making product decisions. • Owning the product backlog for operator partners, collaborating with stakeholders to set priority, and ensuring feature asks can benefit operators globally.• Having a deep knowledge of the end-to-end product experience, understanding how all features and functionality work for the end-user and the strategy that underpins them to allow me to represent the product to new and existing partners.

Osterley

Responsible for the team defining the ideal app experience on Sky Glass & Sky Q as well as managing relationships with app partners:• Using data and insight to understand customer pain-points to simplify the use of apps on the product, including within content discovery journeys and app commerce flows. Prioritising the delivery of features that have the most influence on the Ease-of-Use KPI metrics. • Collaborated with partners to bring their apps on to the Sky Q and Sky Glass products as well as establishing new partner app requirements to ensure a seamless experience between the core UI and partner apps.• Providing coaching and line manager support to a team of product owners to drive a culture of collaboration and development.

Osterley, Greater London, United Kingdom

I managed commercial partnerships with channel providers operating on Sky’s TV Guide, capacity planning for Sky’s satellite transponders and the relationship with our satellite capacity suppliers:• Managing the channel numbering for Sky’s TV Guide, working with channel partners to launch their channels on the platform and ensuring compliance with our regulatory obligations.• Setting and negotiating terms of our regulated channel contracts, ensuring that adequate protections were in place while upholding our FRND and open-access commitments.• Working with business stakeholders to manage satellite transponder capacity, building a strategy for cost savings over time from a combination of technology improvements and efficiencies. the right messages for the change.

Responsible for managing the Sky TV Guide including tracking changes including channel renames, service launches and channel number moves.

Delivering business change into the Customer Care division of the organisation.Change is primarily focused on the TV product.Types of change include BAU changes (e.g. Channel launches/removals) & large scale projects (DTV Code Releases).

Multiple postions in the Operational Environment of the Faults Call Centre, these include1st Line Support Agent and 2nd Line Support agent.Job roles involved first hand contact with the customer and colleagues providing support with fault based queries relating to the TV and Telephony products.