John Flaa Email & Phone Number

Dallas/Fort Worth Area

, May 2015-Oct 2015 Completing a variety of physical, database and system file checks to prepare cases for adjudication and coordinate with other units to resolve non-routine issues and cases. Updating systems with current information required for reports and data analysis and administering management information systems. Assisting the Contract Performance.

Dallas/Fort Worth Area

W & I,Negotiations DivisionResponsibilities:*Investigate and provide guidance with simple and complex income tax issues *Work with individuals in understanding tax law and resolutions*Provide clear understanding of notices, letters, and refunds*Access all resources from different data bases, to provide correct reliable information in a timely manner

Dallas/Fort Worth Area

• Calance provides IT design, implementation, operation and talent services for enterprise customers enabling transformations to new technologies such as cloud and mobile. With over 600 staff and 10 offices worldwide, we.
• IT Service Management - including hosting and managed services
• Infrastructure Transformation - including data center consolidation
• Cloud Services - including AWS based hosting and management
• Talent services - including global talent sourcing.

Plano, Texas

• Evaluated over a 1000 of field adjuster reports for accuracy of scope of damages cost of repairs and appropriate policy coverage’s.
• Communicate with field adjuster, claims manager, lenders, insured and contractors to settle and adjust claims.
• Proficient in Claims System software including Cebile. Managed both new and continuous settlement claims utilizing Claims Reference Library and I Picasso and Citrex.
• Settle claims primarily for Hurricane Isaac and Hurricane Sandy
• Settled claims for Homeowner based,( HOA) Lender Placed,( RBLPP) and Forecloses based policies(REO)
• Complete all assigned tasks above company expectations and standards.

Richardson, Texas

• Evaluate details of field adjuster reports for accuracy in scope of damages, cost of repairs and appropriate coverage’s.
• Communicate with field adjuster, claims manager, insured and contractors to settle and adjust claims.
• Manage between 125- 185 pending claims daily, both new and continuous settlement property claims with over 25 different policy variations, utilizing 3 different computer operating systems, CVO,RCS and OCAS.
• Settle claims at multiple catastrophe sites to include: Tornado at Joplin, MO.; Tornado at Tuscaloosa, MS.; Hurricane Irene; East Coast Nor Easter, Oct. 2011; California Wind Storms, Dec 2011; and numerous other.
• Work between 50-80 hours weekly.
• Complete all assigned tasks above company expectations and standards.

Crawfordville, FL.

• Liability Claims Adjuster/Evaluator
• GULF COAST CLAIMS FACILITY
• BP Deep Water Horizon Oil Spill
• Reviewed, evaluated, processed, and remunerated claimants’ loss of income due to business interruption and property damage from BP Deep Water Horizon Oil Spill in Gulf in 2010.
• Completed 15 to 25 in person claimant interviews daily.Accurately processing their claims resulting in 95% claims completion percentage for benefit of claimants.
• Trained, mentored, and motivated 12 claims representatives on new policies and procedures to ensure compliance to best business practices.

Oklahoma, Louisiana, Texas

Regional Sales Representitive

Law Enforcement/ Criminal Justice (A.A.S.), Criminal Justice/Law Enforcement Administration, E4

Activities and Societies: I am a service connected Disabled Veteran .I am a member of the American Legion. I participated in Operation.

Law Enforcement Journeyman, Criminal Justice/Law Enforcement Administration, E4

Activities and Societies: 91 JM CRIMINAL JUSTICE 21-Feb-1991 LAW ENFORCEMENT SPECIALIST MARKSMANSHIP, LABORATORY FUND OF LAW ENFORCEMENT.

Military Law Enforcement (Aas), Criminal Justice/Police Science, 3.1

Activities and Societies: Disabled Veteran USAF, - Served with 24th Special Operation Wing, Operation Just Cause (Panama 1989-1990), Also.