John Flake Email & Phone Number

Lexington, SC, US

Hanover, Maryland, US

• Develop and present Ciena solutions including 6500 RLS ROADM and Packet/OTN Transport, WaveServer Ai/5, Route/Switch Portfolio NID/AGG, and MCP EMS offerings
• Support standardized testing, adoption, and implementation of Service Provider solutions, with engagement of multiple teams to meet customer technical requirements and productization schedules
• Develop Bills of Material, as well as respond to customer RFPs and technical inquiries
• Coordinate with customer Operations as well as Ciena Global Technical Support and/or Design to manage and resolve customer escalations in a timely fashion
• Proactively follow the latest Layer-1 – Layer-3 technologies including 5th generation coherent optical, EVPN, and Segment Routing advancements in order to offer the most comprehensive considerations to my customer(s)

Hanover, Maryland, US

• Promotion of service delivery deadlines across all internal organizations while overseeing assignment, kickoff, progression, and close-out of projects for assigned accounts
• Managed to resolution customer escalations for product performance, quality, and delivery timeline issues
• Responsible for timely purchase order booking, delivery, and revenue recognition of Frontier and Windstream account orders

Charlotte, North Carolina, US

• Led a team of engineers responsible for DWDM/packet transport transport, internet core, and MPLS core networks including Alcatel 1830/7450/7750/7950, Ciena 4200/5430/6500/CESD, and Fujitsu 4100ES product lines
• Oversaw testing, implementation, and budgeting of newly employed technologies for wholesale transport as well as enterprise VPLS, VPRN, and IES application offerings
• Budgeted and directed build-out of fiber-optic plant projects including metro and regional routes serving enterprise and wireless macro/small-cell opportunities

Charlotte, North Carolina, US

• Designed and engineered Alcatel 7450 ESS, Ciena OLM9000/CN4200, Fujitsu 4100ES, Nortel OM3500/OME6500, and Overture ISG networks for transporting DS-1 to OC-192, 10Meg to 10GbE, and OTN wholesale services
• Oversaw commissioning and test of new transport systems for release to network production across network POPs, carrier hotels, ILEC LSOs, and data centers

San Jose, CA, US

• Conducted ROI justification of New Product Introduction (NPI) repair setup through comparison of new buy expenditures based on RMA volume forecasts
• Managed projects for the design, construction, and deployment of repair test stations to contract repair partners that performed automated diagnostic and parametric tests of ONS 15454, 15808, and 15800 RMA material

San Jose, CA, US

• Served as lead Release Introduction Organization (RIO) test engineer for major ONS 15454 Multi-Service Transport Platform (MSTP) rollout
• Developed ONS 15454 MSTP/MSPP trial configurations considering limited budget, prototype HW, and targeted features for each customer assessment

San Jose, CA, US

• Designed ONS 15800 and 15808 DWDM systems supporting 2.5Gbps and 10Gbps rates based on fiber-optic link budget data for proposal costs and BOM orders
• Created fiber characterization, Customer Engineering Specifications (CES), and Method Of Procedure (MOP) documentation for use in DWDM system design and network installations and reconfigurations

CA

• Designed SONET, OPTera LH, and OPTera Metro 5200 DWDM networks supporting DS-x, OC-x, GigE, and SAN transport based capacity demand as well as fiber-optic link budget specifications
• Supported lab trials and customer training for OPTera 5200 and LH DWDM products for the Williams Communication and BellSouth accounts