John Flanagan is a Global Service Desk Lead at Astrazeneca. He possess expertise in service delivery, it outsourcing, service desk, service management, outsourcing and 24 more skills. Colleagues describe him as "I joined Atos Origin way back in 2003 and was introduced to the world of outsourcing by John Flanagan. I consider myself fortunate to be part of first 15 people whom Atos Origin recruited in their Managed Operations business in India. Each one of us was thoroughly trained under able management by John Flanagan. If I am asked to write about John or deliver speech then it would be a long essay and i am sure still it would not be complete. John taught me how to develop plan for a given task/project. I still remember that afternoon around Feb 2004 when John asked us to prepare plan for specific task. It was practical training which created my foundation for Project Management. John always made sure to connect with each one of us on informal basis. He once told me that it is very important that we build lot of trust as it helps us during difficult situations. John taught us how to behave keeping company values in mind during tough situations. He used to make sure that all people travelling from India are mentored properly and John used to take care of each one of them personally. Managing Director of Atos Origin India did honor John for all his contributions to grow UK Infrastructure Management team in India and it was real proud moment for each one of us. I consider John Flanagan to be my Guru in the world of outsourcing and i wish him and his lovely family to be successful always and liked by everybody as they do now. John, please keep it up as you are the best!" and "I had the pleasure to work with John, who was my manager for a short while with Atos Origin. John displayed a natural enthusiasm and was very approachable. He supported and encouraged me a 100% and his technical experience of service desk process was very valuable in my own development. His level of integrity, openess and a strong drive to ensure optimum customer levels contributed to the professional relationship we had with all our clients."