o Managing the reverse logistics process of video and camera equipmento Transferring inventory between store and distribution centre locationso Direct supplier negotiations to secure a fairer repair price for customer repairso Establishing relationships with new supplierso Monitor repair jobs to ensure a quick and streamline turnaround for DCW and Camera Mechanics customerso Work with store managers to make the return process for customers as easy as possible.o Process all DOA and Shop Stock products through third party and internal portal systemso Collaborate with store managers and upper management to development improvements with our extended cover programo Provide technical support for DCW and Camera Mechanics customerso Liaise with accounts regarding the fulfillment of dealer claims with suppliers

Corporate and government salesProviding first point of contact for all inbound inquiriesOver the phone sales conducted for national customersMeeting and exceeding KPIs as set by managementProviding customers with the most up to date technical information regarding product specificationsProviding written quotations to Educational and Government DepartmentsMaintain accurate sales records using CRM system

This position involved conducting field work and telephone interviews with the general public on a range of projects for small to large companies within Australia. Within this position I was involved in collecting valuable research material for important projects, such as Transport for NSW, where the information gathered was used to introduce the Opal card, increase frequency of public transport and improve customer experiences when using public transport in Sydney. Over my time at Taverner Research I gained social and professional skills that has helped me become a more approachable and understanding individual professionally and personally.