John Franco Email and Phone Number

• Hands-on Support of IT Operations, Applications, Desktops, Helpdesk, Mobile Devices and Telecommunications Services of three offices with two-hundred fifty employees and four-hundred field nurses with a small dynamic team. • Drive project management of IT initiatives - maintain project statuses, develop timelines, negotiate contracts with vendors and maintain budget responsibility. • Shavlik Patch Management for the Desktop/server environment.• “White Glove” Support of “C” level executives.• Active Directory Administration.• Develop and implement company policies and department guidelines for electronic health information and perform ongoing analysis of risks and exposures. Create and maintain documentation under the direction of IT Security Officer.

• Managed a national support team of 12 Employees for over 1500 employee with focus on th¬¬e “C” level Executives and Portfolio managers. All Executives and PM would be handled according to Support levels (Gold, Silver, and Bronze). • Provide trading support for the fixed income and Equity Trading floor personnel with trading platforms such as Bloomberg, Factset, Blackrock Aladdin, and Longview Trading systems.• Support Board of Director meetings within the Boston and NY areas for technical issues and integration of personal mobile devices. Staff would be onsite including myself to assist in any capacity including if it fell beyond our scope.• Disaster Recovery Liaison: Design the desktop catalog and planning for the Asset Management Lines of business.• Point person for communicating weekly technology changes to leadership due to strong skills in translating information into value-based business terms.• Assisted and Directed migration for Columbia management acquisition from Bank of America to Ameriprise Financial sites.• Mentored the staff on handing off key components to staff to manage. Provided Annual Feedback review to staff on development and key growth areas.• Real Estate Coordinator• Voice and Turret Support

● Assisted and Directed migration for Seligman acquisition by Ameriprise Financial Inc.● Design and build blade pc/virtual pc infrastructure for users that Travelled throughout the country using personal devices ● Managed Windows image library which included the XP rollout firm wide.● Architect technology strategy for future end user technology.● Implementation of the Ticketing system of Magic. ● Monthly Desktop and Server Patch management.● Provided Executive Support for the partners of the firm including at home support for the Officers of the firm. ● Collaborate with regional and divisional IT teams on strategy, implementation, and support of technology. Including managing the outsourced technologies which was managed by State Street. ● Manage disaster recovery exercises and strategy implementation.● Enterprise Vault administrator for discovery and firm compliance.● Active Directory Administrator.

• Daily Break/fix support for a 2500 user community including Sr. Executive Support• Monthly Desktop and Server Patch updates• Magic Administration.• Mobile Device support.• Streamlining work flow processes.• Change Management Coordination.• New Technology R&D.• Active Directory maintenance.

• AD Privileged group monthly recertification under Sarbanes Oxley guidelines• Policy group review and functional confirmation.• ID admin audit finding review validation and action recommendations.• Weekly Attrition report review and processing.

• Respond and troubleshoot to high level users in North America & London. • Work close with second level support and Management on resolving high or low impact issues.• Troubleshoot issues with Microsoft Office, Lotus Notes, and in house web applications• Security Administration for Network logins: Novell/ UNIX/ Windows NT 4.0 /2000 Servers.• Configure Market Data Applications and access• Low-level Sametime Connect (Corporate instant messaging system).

● Provided and managed third level helpdesk\desktop support of Trading floors● Supported of Remote Access for VP’s, Directors and Managing Directors for the Asset Management Division.● Teamed up with Regional technical divisions in the installation, upgrades, configuration and troubleshooting of infrastructure devices such as PDA’s, blackberry, workstations and laptops.● Remote Control Troubleshooting (PC Anywhere, Timbuktu Pro) for quick fix issues such as drive and printer mappings, Notes set-ups.● Acted as the direct liaison between the Business line Managers to coordinate the transfer of information and documentation, provided periodic updates on specific technology projects.● Various Promotions from Helpdesk Analyst, Team Lead, Associate and Assistance Vice President