John Frank Smith Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas, United States

As an Account Executive, I am responsible for driving revenue growth and enhancing customer retention in a B2B sales model within the public sector, specifically SLED. - Managing 150 accounts with an annual realized revenue of approximately $5 million- Initiating various outbound call initiatives/campaigns, such as lead generation, account penetration, product introduction, and relationship building- Prospecting and connecting with potential customers, primarily targeting businesses in the SLED vertical

Austin, Texas Metropolitan Area

- Nurtured account relationships through consistent business reviews- Drove 20% YoY revenue growth by maximizing customer spend and maintaining profit margins- Mentored 3 new team members on best practices and internal sales techniques

Austin, Texas Metropolitan Area

- Managing customer relationships through outbound value-added contacts as per an established Contact Plan- Handling inbound calls and strategically focusing on revenue growth and customer retention on strategic and key accounts

Austin, Texas Metropolitan Area

- Coordinated personnel up to 30 employees to ensure branch was properly staffed - Analyzed profit & loss statements to modify procedure & increase profits that lead to the first profitable quarter of a branch- Trained all employees within leadership to effectively handle customer interactions and achieve a 92% customer satisfaction rate- Evaluated inventory up to $300k to prioritize resources for client needs and maximum profitability- Remotely operated satellite branch while actively managing on-site branch- Resolved challenging customer service disputes to increase customer satisfaction - Create and administer performance reviews annually via Workday HRIS- Ensured proper data privacy processes were followed to protect customers’ sensitive information

Austin, Texas Metropolitan Area

- Directly managed personnel of up to 30 employees to ensure operational efficiency and customer success plans were maintained- Led audit preparation for 200+ employees across 3 rental car brands in the Austin Bergstrom International Airport

College Station, Texas, United States

- Managed all reservations and maintenance for 24 large passenger vans - Operated a 1 person satellite branch inside of a car dealership- Monitored and trained others in the usage of an industry specific SaaS

College Station, Texas, United States

- Recognized as “Elite Employee” 7 times in monthly personnel ranking

College Station, Texas, United States

- Lead up to 24 employees in day-to-day operations - Analyzed past revenue and transactions to prepare adequate staffing for events with high profit potential- Monitored in-house compliance with TABC and FDA regulations- Reviewed employees’ submission of hours weekly to minimize mistakes- Supervised onboarding process and reviewed required certifications