John Franko Email & Phone Number

Dubai, United Arab Emirates

Roles & Responsibilities:• Responsible for effective Provisioning, Configuration, Operation & Maintenance of Servers/ Desktops/ Software/Hardware and related infrastructure.• Installation, Upgradation & patching of Microsoft Server/Desktops Operating Systems.• Ensures System hardware, Operating systems, Software’s adhere to organizational policies.• Managing & maintaining Active Directory Users & objects.• DNS & Group Policies Configurations & Management.• Deploy Software Packages using SCCM.• Deploying SQL Server, Database Management & basic scripting.• Office 365, Microsoft Exchange Support.• End User Desktop & Applications Support.• Antivirus and Backup Management.• Web Server & SMTP management. • Basic SQL, .NET, HTML Scripting language experience.• Supports RightFax, EasiSMS, Alchemy messaging applications.• Requirement gathering/ Planning / Implementing/ Roll out Software Projects.• Deliver Project documentation and Users/Admin Trainings.• Perform daily System monitoring. • Logging and tracking the Support calls using Microsoft CRM.• Working with Vendors and Principal organizations for Application support under SLA• Onsite, Remote & Phone call support.

Chennai Area, India

Roles & Responsibilities :•Resolved IT support issues, typically by onsite/remote access; rendered first level/ second level desktop & end user support; client/ server OS installation, upgrade and configuration Engaged in:o Microsoft’s client & server operating systems managemento End-users supporto Configuring network connectivity, windows firewall, wireless networkingo Antivirus managemento Configuring backup and recovery optionso Taking ownership of technical issues and resolve issueso N/w printers, scanners & peripherals configuration & troubleshooting• Resolved escalated customer complaints without the need for team lead intervention• Documented the troubleshooting and problem resolution steps• Delivered network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs)• Installed, configured desktop/laptops with standard image; configuring Microsoft Outlook and managing VPN and their User accounts permission• Ensured compliance with industry best practices for integrating new hardware, software, and network.

Mcsa [ Windows Server 2012], Information Technology, Grade A

Activities and Societies: Microsoft Learning Central -Microsoft Certified Technology Specialist: Installing & Configuring windows Server.

Diploma In Computer Science & Hardware Networking, Computer Science, Grade A

Successfully completed the course for Microsoft Certified Solution Expert in Server 2012 with A+ grade.