Sustainment And Defect Analyst
Current
Jul 2019 - Present
AeroLeads people directory · profile
John Frerotte Email & Phone Number
Sustainment and Defect Analyst
at
Lumark Technologies, Inc.
1 work email found
@lumark.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sustainment and Defect Analyst
Location
Silver Spring, Maryland, United States
Who is John Frerotte? Overview
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Quick answer
John Frerotte is listed as Sustainment and Defect Analyst at Lumark Technologies, Inc., based in Silver Spring, Maryland, United States. AeroLeads shows a work email signal at lumark.com and a matched LinkedIn profile for John Frerotte.
John Frerotte previously worked as IT Remedy Queue Manager at 22Nd Century Technologies Inc. and Acting Service Desk Manager at Serco. John Frerotte holds Bachelor'S Degree, American History (United States) from University Of North Carolina At Chapel Hill.
Company email context
Email format at Lumark Technologies, Inc.
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{first_initial}{last}@lumark.com
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AeroLeads found 1 current-domain work email signal for John Frerotte. Compare company email patterns before reaching out.
Profile bio
About John Frerotte
Experienced HDI Certified Service Support Manager and supervisor. Contractor in 2,000+ user government LAN-WAN environment for 20+ years. Provided systems analysis, process improvement, and customer and technical services to the Federal Communication Commission’s (FCC) Information Technology Service Center.
Listed skills include Customer Service, Microsoft Office, Leadership, Team Leadership, and 4 others.
Current workplace
John Frerotte's current company
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6 roles
John Frerotte work experience
A career timeline built from the work history available for this profile.
It Remedy Queue Manager
- Monitored Tier II IT Remedy ticket queue and assigned/routed tickets to appropriate support groups and individuals in support of 5,500 clients at Fort Belvoir Community Hospital
- Played critical role in reduction of Remedy ticket backlog from over 1,300 to less than 300 in two months by review and assignment of old tickets
- Tracked status of open ticket assignments by age and priority and contacted tickets' assignees for action, updates, and status
- Provided daily, weekly and monthly resolved and open ticket management reports for monitoring progress in resolving ticket backlog
Feb 2019 - Jun 2019
Acting Service Desk Manager
- Managed a team of 15 technicians
- Supervised Phone, Desk Side, Hardware, Training, and Executive support groups
- Performed data and trend analysis on metrics from ServiceNow and Cisco (ACD)
- Management KPI and SLA metrics reports provided daily, weekly, and monthly
- Investigated and resolved customer and employee complaints
Jan 2017 - Nov 2018
Deputy Service Desk Manager
- When the ITSS Service Center Manager was unavailable acted in his place
- Conducted all KPI and SLA metric reporting for FCC IT Service Center
- Assisted with BMC Remedy migration to Symantec Service Desk - Migrated processes, classifications, group queues, and all KPI and SLA reports to new system
Oct 2010 - Dec 2017
Information Technology Infrastructure Support Services Reports Engineer
- Created KPI/SLA management reports from BMC Remedy that were used across multiple contracts
- Problem Management - evaluated data for trends, led meetings, and provided monthly reports
- Attended Change Management meetings - took minutes - published monthly report of changes
- Attended monthly contract status meetings
Oct 2005 - Sep 2010
Senior Technical Specialist
Vistronix, Inc
- Supervised the FCC Service Center’s Tier II desk side support team of 5 technicians
- Supported 2,000 users at FCC HQ and 300 users at 27 remote offices in 7 different time zones
- Developed technical documentation, procedures, and workflows for PC roll-outs and upgrades
- Scripted migration of legacy email archives to MS Outlook archives for entire FCC.
Oct 2000 - Sep 2005
1 education record
John Frerotte education
-
University Of North Carolina At Chapel Hill
FAQ
Frequently asked questions about John Frerotte
Quick answers generated from the profile data available on this page.
What company does John Frerotte work for?
John Frerotte works for Lumark Technologies, Inc..
What is John Frerotte's role at Lumark Technologies, Inc.?
John Frerotte is listed as Sustainment and Defect Analyst at Lumark Technologies, Inc..
What is John Frerotte's email address?
AeroLeads has found 1 work email signal at @lumark.com for John Frerotte at Lumark Technologies, Inc..
Where is John Frerotte based?
John Frerotte is based in Silver Spring, Maryland, United States while working with Lumark Technologies, Inc..
What companies has John Frerotte worked for?
John Frerotte has worked for Lumark Technologies, Inc., 22Nd Century Technologies Inc., Serco, and Vistronix, Inc.
How can I contact John Frerotte?
You can use AeroLeads to view verified contact signals for John Frerotte at Lumark Technologies, Inc., including work email, phone, and LinkedIn data when available.
What schools did John Frerotte attend?
John Frerotte holds Bachelor'S Degree, American History (United States) from University Of North Carolina At Chapel Hill.
What skills is John Frerotte known for?
John Frerotte is listed with skills including Customer Service, Microsoft Office, Leadership, Team Leadership, Training, Team Building, Program Management, and Reporting And Analysis.
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