Started in the training industry back in 2008. 8 years of solid training experience working with 2 of the biggest TELCOs in the US. Was given an opportunity to lead a team of trainers with different backgrounds and skill sets since 2014. Got promoted 2016 and have consistently provided quality trainees to operations.
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Senior Operations ManagerIbexValenzuela, Ncr, Ph -
Senior Operations ManagerIbex Feb 2021 - PresentBohol, Central Visayas, Philippines -
Training ManagerIbex Sep 2019 - Feb 2021Tagbilaran, Bohol
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Deputy ManagerWns Global Services Jun 2018 - Sep 2019Alabang -
Training ManagerTeletech Jan 2016 - Jun 2018Ncr - National Capital Region, Philippines -
Training SupervisorTeletech Mar 2014 - Dec 2015Ncr - National Capital Region, PhilippinesTraining supervisor for a US TELCO account
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TrainerTeletech Sep 2011 - Mar 2014Facilitate new hire classes. Master trainer for the account that certifies new training team members
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Accent Neutralization CoachTeletech Sep 2008 - Sep 2011Conduct side by side or remote observations and evaluate agents calls. provide coaching to agents with issues on their communication skills
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Technical SupportTeletech Oct 2005 - Sep 2008Provide Troubleshooting steps to customers in fixing their ISP related concerns
John Fuentes Education Details
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Dls - College Of St. BenildeInformation Services Mamagement
Frequently Asked Questions about John Fuentes
What company does John Fuentes work for?
John Fuentes works for Ibex
What is John Fuentes's role at the current company?
John Fuentes's current role is Senior Operations Manager.
What schools did John Fuentes attend?
John Fuentes attended Dls - College Of St. Benilde.
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