Director Of Operations, N.Y.
Span Link International, Llc.
Deer Park, N.Y.
We manufacture durable medical equipment, off-the shelf orthotics, and foamblocks for robot carvers. Production normally takes ~60 days, plus 21-28 days for shipping at container loads. As Director of Operations, N.Y. my primary task is to coordinate the needs of the customer with our overseas production managers. This coordination involves converting a customer's requests into meaningful instructions for our production managers, shipper, and finance department. This results in a smooth experience for our customers with product reaching their facility to their specifications. Even though we're a large manufacturer, our N.Y. office is small so I serve several duties. Beyond being a liaison for customers and staff, I perform most data-entry functions, record keeping, and electronic filing. These tasks are bolstered by an IT and programming background- powerful javascript (via Google Apps Script) functions, spreadsheet formulas, SQL exports, and a general understanding of what retail software is appropriate for what situations, has improved record-keeping across the board.I perform I.T. functions for the N.Y. office. I administrate our Google for Work accounts, perform maintenance and upgrade on devices, and regularly introduce time-saving techniques and automation. Now that all I.T. functions are in-house rather than outsourced, upgrades and fixes are performed within days instead of weeks or minutes instead of hours. This includes maintaining our wholesale software.I am the company's graphic designer and website administrator. I've created several fliers, brochures, and banners for general use or trade shows via the Adobe suite. As website admin I've meticulously kept records up-to-date as well as decrease downtime through website repair.