In this role, I was responsible for overseeing the development, establishment, and management of all properties within the company. I supervisde the General Managers of all properties, including providing oversight on operational matters, devising strategies, and monitoring various departments including front desk, housekeeping, food and beverage, finance, sales and marketing, security, and maintenance. I coordinated with the General Managers to facilitate the efficient functioning of the hotel's services and operations. I played a crucial role in establishing and executing strategic objectives, enhancing operational procedures, and managing expenses to achieve maximum profitability.The hotels included in my portfolio were The PuLi Hotel and Spa, Shanghai, PRC | The PuYu Hotel and Spa, Wuhan, PRC | The PuShang Hotel and Spa, Xiamen, PRC | The RuMa Hotel and Residences, Kuala Lumpur, Malaysia | The PuXuan Hotel and Spa, Beijing, PRCLiaise with the various representatives of the owers of the properties, to successfully maintain communication between the property manager, the management company and the owner of the hotel. Here are some of my notable achievements:• I played a key role in the effective coordination of planning, initiation, and management of all hotels within the brand.• I am known to maintain and enhance the hotel group's reputation and customer satisfaction levels.

I was responsible for overseeing all operational aspects of the hotel, both before and after its opening. I provided leadership and oversight to a diverse team spanning multiple departments, fostering a harmonious work environment and optimizing operational efficiency. I held responsibility for overseeing financial performance, which encompasses budgeting, revenue management, sales and marketing, and cost control, with the ultimate goal of achieving profitability. I ensured the maintenance and enhancement of guest satisfaction by delivering high-quality service, effectively resolving any issues that arose, and consistently upholding the standards of our brand. I collaborated with corporate offices, local authorities, and vendors to facilitate the hotel's strategic growth and uphold a robust market presence in both local and international markets.Marketing Affiliation:Leading Small Hotels Of The WorldAwards whilst General Manager: Conde Naste Traveler Hot List 2007 – USA and UK Travel and Leisure – The It List 2007– USA and AustraliaGourmet Traveler Australia – One of the Best of the Best 2007

Assigned the role of Project Manager to assist with the succesful opening of The Setai in Miami and the handover and initial operation of the Heritage House Hotel in Mendocino in California.

Post Opening General Manger. In 2004, The Lalu, Sun Moon Lake - during SARS - had the highest ADR and REVPAR in Taiwan, and the highest operating profit in the company. Marketing Affiliations: Leading Small Hotels Of The WorldAwards whilst General Manager:May 2003: Conde Naste Traveler (USA edition) Hot List – One of the 80 best new hotels in 2003.

General Manager in Conjunction with the Chedi Ubud, Bali

First General Management Position. Responsible for an increase in operating profit in this established property of 15% in the first year, from 2000 to 2001

Assistant to the General Manager with specific responsibilities over Rooms Division

Was employed as Assistant Manager, being promoted over time to the Front Office Managers Position.Awarded the Caterer and Hotelkeeper Acorn Award - 30 of the industry's most promising, under 30's - 1995.

Originally was employed in the Food and Beverage Department as a waiter in the Thames Foyer, working my way through the hotel in a variety of Food and Beverage positions followed by the Finance Department, and on to the Front Office initially as a receptionist, working my way through the department to the position of Head Receptionist. Employee of the Month: November 1986Employee of the Month: May 1990