John Gaches Email & Phone Number

Woodbridge, Va, Us

Topeka, Kansas, United States

Tempe, Arizona, United States

Tempe, Arizona, United States

* Continuation of Employment with Heavlin Management Company, acquired by Highgate Hotels in February 2020* Responsible for all operations of Front Desk, Shuttle Operations, and VIP Services including Concierge Lounge and VIP Amenities of Full Service Sheraton Property.* Led team to growth in Intent to Recommend score of 30% growth from time of hotel takeover, May 2019, through end of year 2020.* Team accomplished highest Operational Brand Standard Score to be found in property records due to increased training and guest satisfaction.* Worked in conjunction with Housekeeping assisting Executive Housekeeper with administrative duties of position such as accounting and operational training.* Complete P&L Accountability for all Rooms Division operations, including speaking for division at all monthly P&L meetings, forecasting, and budgets for 2019 and 2020 years.* Worked with vendors to ensure proper contracts and pricing in place, enabling for revenue to be saved and better guest experience due to improper product in place previously.* Participated in Revenue Management with DOS and GM attributing to a 3.5% increase in revenue overcoming a hurdle of over a million missing in Contract revenue due to contracts lost before hotel take over.* Increased Parking Revenue 39% YoY from $37.8 in 2018 to $52.1K in 2019 through competitive pricing and structuring with multiple vendors. Q1 2020 550% from $3200 Q1 of 2019 to $21.3k in 2020 by working with vendors to manage inventory space and pricing instead of closing out parking third parties which had been done prior to hotel takeover.* Acting GM for Sheraton and Four Points properties in General Manager Absence.

Tempe, Arizona, United States

* Continuation of Employment with Heavlin Management Company, acquired by Highgate Hotels in February 2020* Responsible for all operations of Front Desk, Shuttle Operations, and VIP Services including Concierge Lounge and VIP Amenities of Full Service Sheraton Property.* Led team to growth in Intent to Recommend score of 30% growth from time of hotel takeover, May 2019, through end of year 2020.* Team accomplished highest Operational Brand Standard Score to be found in property records due to increased training and guest satisfaction.* Worked in conjunction with Housekeeping assisting Executive Housekeeper with administrative duties of position such as accounting and operational training.* Complete P&L Accountability for all Rooms Division operations, including speaking for division at all monthly P&L meetings, forecasting, and budgets for 2019 and 2020 years.* Worked with vendors to ensure proper contracts and pricing in place, enabling for revenue to be saved and better guest experience due to improper product in place previously.* Participated in Revenue Management with DOS and GM attributing to a 3.5% increase in revenue overcoming a hurdle of over a million missing in Contract revenue due to contracts lost before hotel take over.* Increased Parking Revenue 39% YoY from $37.8 in 2018 to $52.1K in 2019 through competitive pricing and structuring with multiple vendors. Q1 2020 550% from $3200 Q1 of 2019 to $21.3k in 2020 by working with vendors to manage inventory space and pricing instead of closing out parking third parties which had been done prior to hotel takeover.* Acting GM for Sheraton and Four Points properties in General Manager Absence.* February 2020 Heavlin Management Company merged with Highgate Hotels

Phoenix, Arizona Area

*Provide floor leadership to management and employees throughout hotel focusing on exceptional service based on ensuring all guests have needs exceeded and any issues corrected beyond expectations.*Develop on site policies and maintain Marriott and HMC Policies and Guidelines to promote revenue growth, service excellence, labor cost, and outlet cleanliness.* Create and manage yearly budget for all food outlet venues on property, following up daily based on operating numbers.*Conduct monthly P&L analysis with property and corporate leadership.*Track financial objectives and goals for restaurant and banquet outlets; coordinating with sales staff to ensure accurate reporting of catering events, and develop strategies to promote restaurant growth.*Conduct Marriott quarterly food safety audit and perform daily and weekly cleanliness inspections; develop plans of action for outstanding items.*Ensure operational success and training standards are consistent and executed by all staff and management.*Conduct performance evaluations and corrective actions when appropriate (positive and negative); Ensure that Executive Chef does the same.*Oversee hiring and on boarding of all food and beverage staff ensuring federal, state and company policies are met and best candidates are matched with positions.*Assist in management operations of Rooms Division as Hotel Manager during General Manager and Rooms Director absence.*Original Employment by Heavlin Management Company, now acquired by Highgate Hotels Feb 2020.

Cherokee, Nc

* Create all opening alcohol menus including developing relationships with new vendors for facility.* Develop training manuals for food and beverage operations.* Create and execute opening orders including PAR levels for all dishware, glassware, silverware, and other smallware items.* Created policies for compliance with Cherokee Tribal Regulations for cash handling for third-party facility.* Oversee development of service training and continuous service improvement.* Supervise End of Month inventory for Food and Beverage.* Work with Culinary Team on maintaining standards and continuous improvement of quality.

Maricopa, Arizona

* Develop ideas to maximize revenue or reduce expenses with Food Operations Manager to enhance guest experiences.* Develop Continuous Improvement Plan for outlet based on feedback from Employee Opinion Survey and One on One meetings with employees.* Guide Employees through coaching (positive and corrective).* Maintain customer satisfaction; build relationships with guests and role model to employees’ great service standards to enable amazing service to all guests.* Resolve guest complaints through genuine listening to complaints and finding a correct path to correct the issue to satisfaction of all parties.* Maintain Health and Safety standards in outlet through providing tools to employees to keep outlet to cleanliness standards and holding staff accountable to all regulations.* Maintain labor, food, operations costs by working with cover forecasts and scheduling employees and ordering supplies as necessary to accommodate forecast.* Uphold, edit, and create policy in conjunction with property Human Resources team to ensure all staff is in compliance with State, Local, and Company policies.* Conduct Performance reviews; provide feedback and guidance as needed.* Maintained top 3 in service among all Caesar's Buffet Operations for Service.

Flagstaff, Arizona Area

* Responsible for biweekly food orders and maintaining all food cost for restaurant.* Schedule all employees for restaurant operations and banquet operations to maintain labor costs.* Maintain all facilities of restaurant by having established local relationships with many different types of vendors.* Maintain high level of guest experience at restaurant through table touches, greetings, etc to ensure guest satisfaction. Resolve all guest and service issues quickly and to the satisfaction of the guest.* Responsible for all employee engagement, including hiring, training, and termination of employees.*Analyze monthly P&L Reports to maintain a consistent revenue flow.* Execute bi-weekly Inventories.

Sedona, Az

* Oversee and assist in set up of banquet events and serve in 4 Diamond Restaurant.* Maintained 4 Diamond level of service throughout Banquet Operations as a top wedding destination in country.* Assist in check running and payroll for Banquet Operations.* Work with other departments to assure guest satisfaction per Banquet Event Order Requests including room requests, facility requests, and special food and wine requests.* Assist in maintaining organization of large wine list in various storage units.

* Oversee all operations of events by delegating tasks of events to other management staff, such as staffing and operation of event.* Operate all large events (80+ guests in attendance) along with set of staff to maintain high level of service and experience for guests to create amazing memories.* Work with company owner to ensure payroll operations.* Work with clients on fundraising strategies for events to ensure maximum amount of revenue made.* Follow up with clients to check for satisfaction and work with repeat clients for future event needs.