John Gaches Email & Phone Number

Woodbridge, VA, US

Topeka, Kansas, United States

Tempe, Arizona, United States

Tempe, Arizona, United States

* Continuation of Employment with Heavlin Management Company, acquired by Highgate Hotels in February 2020* Responsible for all operations of Front Desk, Shuttle Operations, and VIP Services including Concierge Lounge and VIP Amenities of Full Service Sheraton Property.* Led team to growth in Intent to Recommend score of 30% growth from time of hotel.

Tempe, Arizona, United States

* Continuation of Employment with Heavlin Management Company, acquired by Highgate Hotels in February 2020* Responsible for all operations of Front Desk, Shuttle Operations, and VIP Services including Concierge Lounge and VIP Amenities of Full Service Sheraton Property.* Led team to growth in Intent to Recommend score of 30% growth from time of hotel.

Phoenix, Arizona Area

*Provide floor leadership to management and employees throughout hotel focusing on exceptional service based on ensuring all guests have needs exceeded and any issues corrected beyond expectations.*Develop on site policies and maintain Marriott and HMC Policies and Guidelines to promote revenue growth, service excellence, labor cost, and outlet.

Cherokee, NC

* Create all opening alcohol menus including developing relationships with new vendors for facility.* Develop training manuals for food and beverage operations.* Create and execute opening orders including PAR levels for all dishware, glassware, silverware, and other smallware items.* Created policies for compliance with Cherokee Tribal Regulations for.

Maricopa, Arizona

* Develop ideas to maximize revenue or reduce expenses with Food Operations Manager to enhance guest experiences.* Develop Continuous Improvement Plan for outlet based on feedback from Employee Opinion Survey and One on One meetings with employees.* Guide Employees through coaching (positive and corrective).* Maintain customer satisfaction; build.

Flagstaff, Arizona Area

* Responsible for biweekly food orders and maintaining all food cost for restaurant.* Schedule all employees for restaurant operations and banquet operations to maintain labor costs.* Maintain all facilities of restaurant by having established local relationships with many different types of vendors.* Maintain high level of guest experience at restaurant.

Sedona, AZ

* Oversee and assist in set up of banquet events and serve in 4 Diamond Restaurant.* Maintained 4 Diamond level of service throughout Banquet Operations as a top wedding destination in country.* Assist in check running and payroll for Banquet Operations.* Work with other departments to assure guest satisfaction per Banquet Event Order Requests including.

* Oversee all operations of events by delegating tasks of events to other management staff, such as staffing and operation of event.* Operate all large events (80+ guests in attendance) along with set of staff to maintain high level of service and experience for guests to create amazing memories.* Work with company owner to ensure payroll operations.* Work.