John Galien Email & Phone Number

Greater Grand Rapids, Michigan Area

• Drive MarTech projects and teams in support of new product introductions (NPI), ensuring all tools and deliverables are GTM-ready. Own NPI project management, electronic catalog, eParts, and instructions teams.
• Represent six departments on project teams to identify needed deliverables and establish timelines for over 30 new product introductions
• Former AutoCAD team lead for creation and maintenance of over 500,000 2D and 3D AutoCAD symbols. Established and documented standards and process improvements for creating symbols that meet Haworth standards and.

Greater Grand Rapids, Michigan Area

Owned multiple technical documentation and communications assets to support new product introductions. Provided critical product information to Haworth dealers, salespeople, and designers, including product pricing, descriptions, specification rules, and aesthetics.

Greater Grand Rapids, Michigan Area

Researched and analyzed industry landscape to determine competitive advantage for sales, dealers, products, and service. Owned internal web portal for accessing and comparing competitor information for over 35 manufacturers and 150 product lines.

Greater Grand Rapids, Michigan Area

• Responsible for creation and maintenance of product information, descriptions, and illustrations used for Herman Miller electronic specification tools, price books, and third-party product specification software..
• Wrote and maintained descriptions and notes for over 60 Herman Miller corporate, government, healthcare, and home product lines
• Oversaw the development and maintenance of over 10,000 context and dimensional illustrations used in over 100 price books and electronic catalogs to represent products consistently and accurately

Greater Grand Rapids, Michigan Area

• Managed the electronic planning information program for space planning in order to assist designers with Herman Miller corporate and healthcare products. Authored and maintained price book descriptions and notes.
• Maintained descriptions and notes for over 50 Herman Miller corporate, government, healthcare, and home product lines
• Served as business lead for design and development of the Planning Library web user interface
• Developed e-guides for new Herman Miller product lines, including Abak, Healthcare Carts, My Studio Environments, and Vivo Interiors

Greater Grand Rapids, Michigan Area

Analyzed and documented order information relating to end customer and Dun & Bradstreet numbers.

Greater Grand Rapids, Michigan Area

• Developed and managed the internal support for a fully functioning e-commerce business, including training, order fulfillment, and implementation of approved plans.
• Established a service parts program for all lines, reducing response time from 2 weeks to 24 hours.
• Reduced quality-related product returns from 2% to.6%.
• Created product inventory and inventory replenishment policies and procedures
• Developed technical reference manuals for all products and trained team members on specifications