John Gandy Email & Phone Number

Liverpool, England, United Kingdom

Data Manager with responsibility for data protection and management across the Huntington's Disease Association, including - - database management (Donorfy and Filemaker)- reporting (currently building an all-new reporting suite, primarily using Microsoft Power BI)- lead responsibility for data protection and GDPR compliance

Wirral

Worked as part of a small team to provide regular operational reporting and data analysis for Wirral Council's department of Adult Social Services, as well as other key stakeholders (including the NHS and service providers).Reporting was primarily delivered through Microsoft Power BI, and I built and analysed in Power BI and Excel (previously also in Business Objects), as well as other bespoke systems.I was our lead contact in the Liverpool City Region performance group and also lead on a variety of key projects, including government-mandated statutory returns such as the Adult Social Care Survey and SALT.

Leeds, United Kingdom

A central role at a large, independent hospice and charity, co-ordinating information and data services across the various hospice teams and departments.Reports & Statistics – producing comprehensive management reports and statistics (for senior staff, Trustees and for presentation to Leeds South & East CCG) on a monthly, quarterly and annual basis, predominantly using Microsoft Excel, Word and PowerPoint. These included detailed clinical reports relating to patient care and clinical workflow; monthly Key Performance Indicator and activity reports for all teams, clinical and non-clinical; and regular and ad hoc reports, statistics and presentations for managers and other stakeholders with specific tasks and/or responsibilities.Information Governance – key role in the IG structure of the hospice, including production of the annual Information Governance Statement of Compliance (IGSoC); ensuring policies and procedures were up to date, enforced and monitored; delivering IG and Data Protection training for staff at all levels; and providing an IG ‘helpdesk’ service.Database – key user for the hospice of the clinical database SystmOne, including but not limited to report development and production; ‘helpdesk’ services and problem-solving; systemic and procedural improvements bespoke to hospice services; database maintenance; data quality control; providing training for new starters; and acting as the lead contact for the database developers, related NHS organisations and other key stakeholders. Also issuing NHS smartcards to all clinical and clerical staff, as well as troubleshooting card issues.

Leeds, United Kingdom

London, United Kingdom

Administration Manager for an extremely busy membership department. The role centred on providing impeccable customer service for a Fellowship of 27,000 people across more than 80 countries. Staff management – managing two administrators. Biannual appraisals and weekly one-to-ones; managing and monitoring workflow; managing absences and holidays; providing support and cover on administrative tasks.Communications – ownership of the Fellowship inbox (50 to 100+ emails per day). Responsible for sending regular mass mailings by email using the MS Office suite – highly adept with mail merges. Primary contact for an external mailing house, including the creation, editing and checking of data and letter templates for mass postal mailings; quality control, and technical and grammatical proofreading.Complaints Handling – recording, resolving and responding to issues. Retention calls, chasing overdue subscription payments by phone and email. Observing strict data protection. Providing tours of the historic RSA House.Procedures – Developing, testing and implementing new processes, ensuring that all administrative processes are written up as a step-by-step ‘how to’ manual, with detailed descriptions and screenshots, for quality, accuracy and training purposes. Design of technical Excel-based recording logs, and in-house forms.Report writing – regular standardised and bespoke reports for senior management, trustees and other key stakeholders. Writing operational one-pagers, copy for internal and external communications and occasional blogs. All aspects of administrative recruitment to the team; training new starters and temps. First aider and Health & Safety representative, and member of the Fellows’ Library committee.

Wakefield/Leeds/Huddersfield/Barnsley

Office and Administration Manager for a client-focused team covering two sites, co-ordinating a ten-person staff of advice workers and volunteers – ensuring impeccable client service, and that daily deadlines and KPIs were met. Initially line-managed a four-person administrative team across three sites, but by April 2011 fulfilled the entire administrative function of the team across two sites due to budget cuts, in addition to management duties.Team Manager - managing the rota and team diary. Developing flexible new ways of working. Case resolution. Responsible for administrative recruitment, plus training new starters, volunteers and temporary staff. Volunteer management. Administrative team management, including appraisals.Administration - booking a large volume of client briefings across two sites daily, including interpreters. Preparing statistics and reports, dealing with ad hoc problems and liaising with partner agencies. First point of contact for the team. Developed new office procedures, liaising with the UK Border Agency and housing providers where necessary.Site Manager - running two offices, overseeing supplies, hardware and a linked paper and online filing system. Site Safety Officer, with responsibility for Health & Safety and risk assessments, as well as being the team’s first-aider. Member of the organisation’s national Sustainability Task Group.Budgets & Finance - in partnership with the Team Manager, preparation and implementation of the team’s annual budget. Proactively sought cost savings opportunities – reduced interpreter costs from a c. £30k overspend (2009/10) to a c. £10k underspend (2010/11). Managing petty cash, expenses and invoices for staff and clients.Project Management - regularly led on specific projects, including a large annual football tournament and a refugee fashion show, with responsibility for fundraising, budget, team management, publicity and event management.