John Garbutt Email & Phone Number

Southampton, GB

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Southampton, United Kingdom

Ensure attainment of set targets and enhancement of board revenue by serving as key point of contact for various loyal customers through optimal management of on-board loyalty as well as streamlining various essential processes, including advertising and selling luxury cruises.Engage with high profile clients and maintain strong relationships to sell.

Miami/Fort Lauderdale Area

• Administered optimum execution of delivering highly personalised concierge experience suite and VIP guests for over 66 suites as well as penthouses, by serving as key member of highly successful guest relations team on.
• Steered optimal execution of various key processes, including anticipating guest needs, arranging port services such as excursions and private vehicles, tracking and arranging delivery of host luggage, and producing.
• Attained top guest satisfaction ratings for fleet within suite operations during 2016 and 2017 as well as recognised as top achiever for suites future cruises referrals and reservations.
• Delivered guidance and direction to subordinates through development of performance standards and as well as challenging goals and obtainable goals.
• Headed and monitored maintenance as well as operations of over 66 suites and penthouses.
• Maximised retention and enhanced employee growth by providing several opportunities. Show less

Miami/Fort Lauderdale Area

• Ensured maximisation of guest satisfaction through completion of multiples tasks within set timeframes.Monitored check-in of various guests and ensured accurate guest manifest. Administered overall duties of guest.
• Gained recognition by achieving monthly award for guest satisfaction by maintaining execution of overall processes in compliance with company policies.
• Attained promotion during first year for delivering extraordinary performance. Show less

Wilmslow

• Head implementation of all associated procedures to enhance brand consistency and excellence across all sites.Led various teams in delivering exceptional customer service in compliance with amazing standards for award.
• Coached and mentored team of over 25 members, including assistant retreat managers, kitchen staff, housekeeping, bar, night porters, retail… Show more Head implementation of all associated procedures to enhance brand.
• Coached and mentored team of over 25 members, including assistant retreat managers, kitchen staff, housekeeping, bar, night porters, retail, and front of house staff, ensuring enhanced professional developed and.
• Developed company brand standard manual and streamlined operational processes to attain consistency among brand as well as achieved higher general profit of sites visited. Show less

Manchester, United Kingdom

• Generated leads and executed travel plans to corporate, VIP clients, and portfolio of own accounts as key member of highly successful team as well as reported directly to head of B2B sales.Strengthened relationships.
• Performed promotional activities to increase revenue/profit through identification of new products and collaboration with company sales teams.
• Spearheaded increase in quarterly sales of over £24K and successfully prospected as well as converted high-profile clients.
• Attained high profile referrals by building strong relationships with clients as key point of contact.
• Maintained and ensured billed accounts to top outstanding invoices. Show less

Manchester, United Kingdom

Bachelor'S Degree, School Of Education, English Language, Literacy And Communication

A Levels, English Language, History, Communication Studies