John Garbutt Email & Phone Number

Southampton, Gb

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Southampton, United Kingdom

Ensure attainment of set targets and enhancement of board revenue by serving as key point of contact for various loyal customers through optimal management of on-board loyalty as well as streamlining various essential processes, including advertising and selling luxury cruises.Engage with high profile clients and maintain strong relationships to sell cruises and land products. Oversee business retention to assure implementation of deliverables regarding on-board loyalty programme. Manage… Show more Ensure attainment of set targets and enhancement of board revenue by serving as key point of contact for various loyal customers through optimal management of on-board loyalty as well as streamlining various essential processes, including advertising and selling luxury cruises.Engage with high profile clients and maintain strong relationships to sell cruises and land products. Oversee business retention to assure implementation of deliverables regarding on-board loyalty programme. Manage various loyalty events and successful product launches through utilisation of robust knowledge regarding product and ship operations in compliance with port of calls and company policies. Interact with internal/external clients and deliver top-notch customer service. Coach and train travel agents through execution of various product training programmes as well aided regarding travel agents’ academy programmes. Co-ordinate various events and presentations for major loyal guests. Devise and deliver novel ideas for marketing voyages and up-selling. Show less

Miami/Fort Lauderdale Area

Administered optimum execution of delivering highly personalised concierge experience suite and VIP guests for over 66 suites as well as penthouses, by serving as key member of highly successful guest relations team on Celebrity Cruise Lines, 5* sister company of Royal Caribbean International.Organised and hosted luxury members only lounge and major VIP events whilst, providing robust information for countries world-wide. Ensured complete customer satisfaction through timely resolution of… Show more Administered optimum execution of delivering highly personalised concierge experience suite and VIP guests for over 66 suites as well as penthouses, by serving as key member of highly successful guest relations team on Celebrity Cruise Lines, 5* sister company of Royal Caribbean International.Organised and hosted luxury members only lounge and major VIP events whilst, providing robust information for countries world-wide. Ensured complete customer satisfaction through timely resolution of guest issues/concerns. Streamlined various HR activities, including appraisals, disciplinary, service feedback, and areas of praise as well as directed butler team. Maximised two-way growth through implementation of an open door policy regarding dialogue. Aided front office managers in managing general operations and engaging high revenue guests through generation of leads for future referrals/bookings. Offered amenities and services granted approval by ‘Clés D’or’. Upheld various administrative duties through utilisation of Microsoft Office products and performed other ad hoc duties as necessary.Key Contributions:▪ Steered optimal execution of various key processes, including anticipating guest needs, arranging port services such as excursions and private vehicles, tracking and arranging delivery of host luggage, and producing suite collateral.▪ Attained top guest satisfaction ratings for fleet within suite operations during 2016 and 2017 as well as recognised as top achiever for suites future cruises referrals and reservations.▪ Delivered guidance and direction to subordinates through development of performance standards and as well as challenging goals and obtainable goals.▪ Headed and monitored maintenance as well as operations of over 66 suites and penthouses.▪ Maximised retention and enhanced employee growth by providing several opportunities. Show less

Miami/Fort Lauderdale Area

Ensured maximisation of guest satisfaction through completion of multiples tasks within set timeframes.Monitored check-in of various guests and ensured accurate guest manifest. Administered overall duties of guest relations desks, including lost luggage, stateroom changes, lost and found service, printing and issuing guest key cards, and banking/cash handling services. Interacted with multiple customers and provided accurate knowledge regarding services/products as well as ensured complete… Show more Ensured maximisation of guest satisfaction through completion of multiples tasks within set timeframes.Monitored check-in of various guests and ensured accurate guest manifest. Administered overall duties of guest relations desks, including lost luggage, stateroom changes, lost and found service, printing and issuing guest key cards, and banking/cash handling services. Interacted with multiple customers and provided accurate knowledge regarding services/products as well as ensured complete customer satisfaction through timely resolution of customer issues/concerns.Key Contributions:▪ Gained recognition by achieving monthly award for guest satisfaction by maintaining execution of overall processes in compliance with company policies.▪ Attained promotion during first year for delivering extraordinary performance. Show less

Wilmslow

Head implementation of all associated procedures to enhance brand consistency and excellence across all sites.Led various teams in delivering exceptional customer service in compliance with amazing standards for award winning Natural Retreats portfolio. Gained appreciation through positive appraisals from senior management.Key Contributions:▪ Coached and mentored team of over 25 members, including assistant retreat managers, kitchen staff, housekeeping, bar, night porters, retail… Show more Head implementation of all associated procedures to enhance brand consistency and excellence across all sites.Led various teams in delivering exceptional customer service in compliance with amazing standards for award winning Natural Retreats portfolio. Gained appreciation through positive appraisals from senior management.Key Contributions:▪ Coached and mentored team of over 25 members, including assistant retreat managers, kitchen staff, housekeeping, bar, night porters, retail, and front of house staff, ensuring enhanced professional developed and attaining complete customer satisfaction.▪ Developed company brand standard manual and streamlined operational processes to attain consistency among brand as well as achieved higher general profit of sites visited. Show less

Manchester, United Kingdom

Generated leads and executed travel plans to corporate, VIP clients, and portfolio of own accounts as key member of highly successful team as well as reported directly to head of B2B sales.Strengthened relationships with current and new accounts as well as performed cold calling with various customers. Co-ordinated several meetings with several customers in compliance with strict company agreement timeframe. Generated bookings and managed reservations through utilisation of in-house and… Show more Generated leads and executed travel plans to corporate, VIP clients, and portfolio of own accounts as key member of highly successful team as well as reported directly to head of B2B sales.Strengthened relationships with current and new accounts as well as performed cold calling with various customers. Co-ordinated several meetings with several customers in compliance with strict company agreement timeframe. Generated bookings and managed reservations through utilisation of in-house and Amadeus GDS and Sales Force systems. Evaluated new business opportunities by performing telephone marketing, converting more leads, and following up existing generated leads. Held concurrent responsibility of developing new corporate department within company as well as coaching and training new interns. Attended major business development events such as The Office Road Show etc. Designed client advertising, company logos, and websites. Analysed current market conditions to aid in attainment of new businesses.Key Contributions:▪ Performed promotional activities to increase revenue/profit through identification of new products and collaboration with company sales teams.▪ Spearheaded increase in quarterly sales of over £24K and successfully prospected as well as converted high-profile clients.▪ Attained high profile referrals by building strong relationships with clients as key point of contact.▪ Maintained and ensured billed accounts to top outstanding invoices. Show less

Manchester, United Kingdom

Bachelor'S Degree, School Of Education, English Language, Literacy And Communication

A Levels, English Language, History, Communication Studies