John Gass Email & Phone Number

Chattanooga, Tn, Us

Technical Support Engineer for Scipio Technologies, a Managed Service Provider who offers IT services, security, data center services, VOIP, business productivity and continuity solutions.I provide support for multiple companies overseen by our services. I primarily manage Health Care companies, who are multi-state with their medical practice. I perform varying roles beyond technician to ensure their needs are met.Job Duties:- Project manager for software and hardware upgrades; HL7 and API interface, cloud migration, remote site setup, server upgrades, network infrastructure improvement, etc- Performs support for end users; apps, email, copiers, faxes, scanners- System Admin for Active Directory (2012-2022)- Network LAN and cabling; troubleshooting, maintenance- Domain and Wi-Fi troubleshooting - SME for EMR support and technical issues- Microsoft 365 and Proofpoint support- Manages 200+ assets via ITAM methodology: computers, servers, APs, switches, firewalls - Maintains Telemedicine software and equipment- ISP POC for 15 site locations; troubleshoots connectivity and maintains service- IIS website manager- Manages hardware/software upgrades in accordance with EOL timelines- Maintains and researches EMRs and associated business software upgrades- Enforces security best practices via software, hardware and employee trainingSecurity practices are multi-layered and strengthened via software, hardware, employee training and system administration best practices. HIPAA and patient care are at the forefront of infrastructure and software design to protect sensitive patient data.OS and Applications:- Windows 7/10/11, Mac OS- Fortinet- Windows Server 2019, 2016 and 2012. Enterprise, Datacenter, and Standard- Microsoft 365- Greenway Prime Suite, AS-OBGYN, Neodata, ECW, Experity- Right Fax- Kofax PDF- VPN setup- Synology NAS- Dragon Medical One, Philips Dictation- Zoom for Healthcare, Cisco Telepresence

Stevenson, Alabama, Us

I perform IT Support, Technical Writing and Fleet Manager responsibilities at Taylor Manufacturing. I perform Help Desk Support and System Administration on: - Windows Server 2012 R2 - 2016 Exchange and SQL- Networked manufacturing/CAD software (E2, Sigmanest and Autodesk Products) - Messer, Trumpf, ABB, Baykal, Okuma and CNC machinery - 35 PCs running Windows 7/10, CAD and ERP (E2) systems- 10+ printersTechnical Writer:- Networked PCs and Equipment datasheets- IT and manufacturing machinery user guides- FMCSA/DOT program criteria- User Guide Development: IT and manufacturing machinery user guides- Safety programs: OSHA (Hazcom, Lockout/Tagout, Orientation, Forklifts etc), Fleet Safety- Training programs: Forklifts, Aerial lifts, HAZCOM, Initial Work-center OrientationFleet Manager:- Drug Testing/Alcohol Enforcement Program- FMCSA Program- IFTA/IRP Manager

Randolph Afb, Tx, Us

Two-month transition and relocation process out of the US Air Force. Military career synopsis: I am a Master Sergeant (E-7) in the U.S. Air Force with several roles and positions held across the world. My final day of service will 1 August 2018. Due to management of projects, programs, personnel and assets I received 3 Air Force Achievement Medals and 5 Air Force Commendation Medals along with other awards throughout my career.- Directly managed 120+ Airmen technicians across 4 Air Force bases, who performed specialized repairs on 200+ aircraft valued at over $22 Billion.- Managed assets, tooling support sections and equipment accounts (46.8K airframe repair tools, fasteners and specialized equipment) valued at over $2.75M. Achieved a 98% QA pass rate across 3 USAF bases for asset/equipment management. - Managed 7 aircraft facilities in Italy, GA, and TX valued at $29M. Stood up new facility in Italy for Aircraft paint operations, and managed $623K upgrade for TX aircraft wash facility. Directed $3.8M TX project for renovations of a non-aircraft paint facility. Drafted statements of work, contracts and technical assistance requests.- Financial manager: Ran Government Purchase Card program and 5 supply accounts. Managed $350K across 1.2K acquisitions in Italy. Managed 28K in acquisitions for 2 Govt Card Holders as a Govt Approving Official in Italy.- Quality Assurance Inspector: Enforced AFIs, safety, program management for 1.3K Airmen- Deployment / Assist. Security Manager in GA: SIPRNET, Classified documents, and overseas deployment preparation for 410 AirmenI ran programs that covered I.T. asset management, hardware and software upkeep. I was a direct liaison to our Comm squadron for these roles. Gaming PCs and home servers built over the years as a hobbyist, and LAN parties organized. See my prior positions for more information on I.T. and business aspects which utilized Microsoft products for business continuity, hardware and systems.

Randolph Afb, Tx, Us

· Managed corrosion control program at three $15M facilities for 61 aircraft valued at $12.4B; directed technical, OSHA, QA, regulatory, environmental compliance; managed 30 personnel· Revised 21-105 Air Force Instruction Supplement for Dyess Air Force Base corrosion program· Developed and administered web-based SharePoint interface for 75 users to organize technical documentation and personnel files in accordance with HIPAA and Privacy Act guidelines· Accounted for 10 desktop PC turn-ins; installed 14 new laptops, iPads for 30 personnel · Installed MS Access Tool Control software on three PCs; loaded, configured 9.2K item database for mandated aircraft tool accountability; 100% compliant with maintenance safety regulations · Incorporated vinyl printers and plotters into work section; installed Adobe and Corel software; established, monitored LAN, router amongst four graphic PCs; 23% increased production rate· Restored facility network software; coordinated with Level 4 support, installed $10K program· Ordered and inventoried HAZMAT, paints, chemicals. Oversaw storage facility, and active operations utilizing chemicals on aircraft and ground support equipment.· Managed $1.25M aircraft structures equipment account; maintained, ordered critical assets As Section Chief, I oversaw and managed personnel and I.T., facility, paint and equipment assets. I enforced environmental laws, OSHA regulations, wrote official Air Force OIs, and mentored the 7th Bomb Wing at Dyess AFB on corrosion control. Statements of work were drafted, as well as contracts and technical assistance requests relative to the facility and maintenance operations. Maintained and directed facility upgrades via a $250K contract with Aerospace Facilities Group. Coordinated with other agencies to schedule aircraft and ground support equipment paint operations: 1360 maintenance actions were accomplished in FY2017 (116 aircraft wheel assemblies were restored (valued at $232M)).

Randolph Afb, Tx, Us

· Managed aircraft structures program at four $14M facilities for 51 aircraft valued at $1.93B; directed technical, OSHA, QA, regulatory, environmental compliance; managed 34 personnel· Budgeted $350K amongst six accounts; drove 1.2K acquisitions; perfect yearly audits ’13- ‘16· Maintained ten Windows 7 PCs/switch connection to U.S. server; patched software bi-weekly · Installed two TCMAX/MS Access PCs; uploaded, organized, configured 7.6K tooling database· Drove replacement project for 25 PCs; turned in 32 old systems, degaussed system hard drives· Purchased annual software licensing for AUTOCAD PC; tracked, budgeted, paid licensing fee· Developed and maintained web-based SharePoint interface for 34 users to organize technical documentation and personnel files in accordance with HIPAA and Privacy Act guidelines· Led two support sections worth $820K; aced 173 QA inspections; created 1.3K item database· Ordered, inventoried and maintained HAZMAT: paints, chemicals and adhesives at two locations· U.S. Govt. Account Approving Official; budgeted $28K operations funds across 63 transactions · Developed and administered a relational database to manage international purchases, reducing processing time by 23% and saving 78 labor hours per year· Awarded AF Commendation Medal and two Achievement Medals for international support; 2nd Qtr. Support Professional

Randolph Afb, Tx, Us

· Quality Assurance Inspector; 710 inspections on 1.3K pool of employees; evaluated maintenance, safety and program management directly relative to the fleet of 52 aircraft valued at $1.4B· Configured TCMAX server criteria for 1.3K Airmen; 22 MS Access PCs for tooling accountability; set up access rights and database visibility across the Maintenance Group· Maintained QA2000 database for 25 QA inspectors; network shared, 130 users access managed; granted visibility and user rights to the local database for quality assurance inspection reports· Instituted relational database; recorded 130 reports, 9 accident incidents; secured data analysis for leadership to evaluate trends and make corrective actionAs a Quality Assurance Inspector, I evaluated the quality of aircraft maintenance practices as well as action reports to resolve adverse maintenance training and trends. My job was to police safe maintenance practices, and to ensure aircraft maintenance was performed correctly. My QA section reported directly to the Group Commander with our findings, and were active 24/7 across the spectrum of operations.I also enforced over thirty programs specific to four separate work sections according to Air Force Manuals and Instruction. I was the final technical authority to process engineering dispositions to the airframe specialists at Hill AFB, Utah.Awarded AF Commendation Medal upon completion of the short tour to Osan Air Base, South Korea.

Randolph Afb, Tx, Us

· Led dayshift operations, five technicians; technical repair lead on 17 aircraft valued at $6.2B; executed unit deployment program for 410 personnel, maintained personnel, travel records · Scheduled medical, immunizations; prepared travel orders; maintained HIPAA data records· Consolidated support sections; upgraded software from TAS to MS Access, restructured 30K item database for new system install; new kits designed; 760 bins configured for barcode scans· SIPRNET encrypted network trained; entrusted with SECRET classified data; maintained systems · Awarded two Air Force Commendation Medals for Program Mgmt.; selected as NCO of 2nd Qtr. I managed a 1-yr+ project to consolidate two tool control sections valued at $684K. I modernized equipment by ordering $26K in tooling, input 30K tools into our Microsoft Access database software and conformed all processes of tool accountability by shifting to Air Combat Command Instructions. I increased the quality assurance pass rates to 98% over a three year span. We also labeled 750 bins with barcode capability, and aligned with the database software.As a Unit Deployment Manager, I prepared Airmen for TDYs and worldwide deployments. We had to be knowledgeable and up-to-date on HIPAA medical conditions, immunization records, dental status, and other privacy act conditions applicable to each person. We scheduled clinic and immunization appointments for both Active Duty and ANG (separate systems), deployment briefings, prepared travel order requests, and controlled movement of personnel during departure show times. I had access to and was entrusted with "SECRET" classified materials that pertained to personnel and equipment. I was trained in the use of SIPRNET, an encrypted network, and performed updates via that system for personnel and cargo.

Master Of Science - Ms, Cybersecurity Technology

Bachelor Of Science, Computer Networks And Cybersecurity

Bachelor Of Science, Computer Information Systems

Associate Of Arts (A.A.), Business Administration

Associate Of Applied Science (A.A.S.), Aircraft Structural Maintenance Technology

Non-Commissioned Officer Academy Course, Leadership And Management Ii; Managerial Communications Ii; Military Study; Total Quality Mgt Ii