John Gavin Email & Phone Number

Stirling, Scotland, United Kingdom

Head of Learning Development – Jan 2022Training Manager – May 2020Lead Trainer – Jun 2016Trainer – Aug 2015Team Manager – May 2015My role initially was as a Team Manager, looking after a sales team, but I moved to the role of Trainer after a few months. As highlighted by the progression in my role within the organisation, I delivered consistently strong.

 Designing and delivering training to members of staff which were relevant to their role within the company. Topics covered included customer service, management development, and note taking.(cont) Identifying, researching and finding training opportunities/courses to help members of staff with their personal development.  Managing relationships with.

Glasgow, United Kingdom

 Design, delivery and analysis of training to members of staff. Topics covered included computer hardware and software, management development and customer service.  Supporting IT technicians through coaching and training. Conducting cost analysis on training solutions provided and creating presentations which were delivered to the Global training.

Bellshill

 Design, deliver and evaluate training activities ranging from induction right through to training packages for senior management. Implementation of an internal training scheme named Customer Care License, which was a development plan which could be tailored to meet the needs of individual employees.

Home Based

 Designing and delivering tailored training packages to organisations on a freelance basis.  Clients included LA Fitness, Scottish Water, Glasgow Training Group, Arnold Clark.  Conducting coaching sessions with clients.

Glasgow, United Kingdom

 Designing and delivering tailored training packages on behalf of clients of the organisation (Thus/RHL are an outsourcing call centre).  Coaching and developing members of staff Conducting training needs analysis and cost analysis on training programmes

Airdrie

 Designing and delivering tailored training packages on behalf of clients of the organisation (BeCogent were an outsourcing call centre).  Coaching and developing members of staff Conducting training needs analysis and cost analysis on training programmes Prior to moving to the training team I worked in sales for this organization. I sold insurance.