John Geronimo Email & Phone Number

Hoffman Estates, Il, Us

Troubleshoot and Repair CNC controls for machine tool building industry (Mori Seiki, Makino, Hyundai-Kia, Daewoo etc.) for the Midwest region.Providing technical support to customers around the US via phone, email and/or fax.

Installed and maintained multiple technologies used for product identification consisting of Continuous Ink Jet (air driven and pump driven), Thermal Transfer Overlay, Large Character and Marking, Laser Coding (CO2 and nd-YAG), in the food processing, injection molding, automotive, pharmaceutical industries.Trouble shooting electronic, hydraulic and pneumatic components.Worked with a team of 8 members in order to successfully manage a large customer base of 50- 60 companies in Illinois, Wisconsin and Indiana.Helped drive new business by assisting the sales force with on site applications of technologies and/or upgrade existing equipment.Successfully trained customers on multiple pieces of equipment for proper operation, troubleshooting and maintenance in classroom and hands on.

Worked with various portions of industrial equipment including; encoders, timers, counters, sensors, process controllers. Assisted customers with the application of equipment into various applications part counting, speed monitoring position indication, temperature controllingManaged customer relations on a daily basis by providing technical support on existing equipment via phone, fax and email. Worked with the research and development teams by testing, reporting and troubleshooting equipment functionality according to specifications.

Installed and trained customers on multiple pieces of equipment.Maintained web guiding equipment as well as various video inspection systems for the converting industry, both narrow and wide web. Maintained customers nationally and internationally.Worked side by side with sales and OEMs to integrate various technologies on different printing press types such as flexo, offset and rotogravure.Provided technical support via phone, faxes and email.Provided field beta testing results for new equipment and software to the research and development teams. Provided reports and results on equipment functionality back to research and development teams for analysis.

Played a significant role on product development teams for two different product lines.Successfully managed and met production schedules.Tested all products along side with quality control on all equipment prior to shipment to customers.Worked with production managers in order to successfully minimize waste and to keep operating costs to a minimum.

Education record

High School Diploma

General Studies; Math, English